Yader Garcia

I offer a strong combination of technical troubleshooting expertise and a dedicated customer service mindset, with a proven ability to deliver reliable IT solutions that meet user's needs. Highly adaptable with a hands-on career spanning network infrastructure installations, PC/Server configuration, user training, and systems engineering. Seeking a hands-on IT support role to utilize my strengths in resolving complex technical issues, supporting corporate infrastructure, and providing excellent daily service to branch staff.

Technical Sales Engineer at Information Management Corporation (Wholesaler-Dell) (2021-01 – Present)

At EMC, I provide IT architecture designs, training, infrastructure assessment and troubleshooting, and competition analysis.

• AI Trainer Agent Development to reinforce knowledge within customers toward higher-tier certification with an 85% success rate.
• Exceed in Demo presentation of HW/SW products and services from Dell Technologies, enabling new 10% growth YoY.

Technical Sales Specialist at Corporación El Orbe (2018-01 – 2020-12)

Corporación El Orbe S.A. is a Nicaraguan IT company specializing in technology integration, consulting, and enterprise solutions. Empowered the sales team by integrating IT solutions to meet customers' needs, addressing technical problems, collecting data, registering deals, and delivering demo presentations.

• Improvement in run rate and SMB quoting response by 30%, to deliver strategic growth on businesses.
• Mastering Supporting Tools: Hewlett Packard Sizers, Salesforce, Excel, Office Suite, Lanamark Sizer.

Pre-sales Specialist & Engineering Supervisor at Telecommunication and Systems (TELSSA) (2012-01 – 2018-12)

TELSSA is a private technology integration company specializing in data centers and Telecommunications. Oversaw technology integration solutions and project management, training of new engineers, technical writing, technology project estimations, and infrastructure installations for data centers and telecommunication rooms.

• Project Management of data center projects, involving design for the bank regulator of Nicaragua. Completely new infrastructure was completed on time/on budget.
• Completed deep training in Data Center design – delivered by ICREA (Data Center Certification Institution)

Master of Business Administration in MBA – University Canada West (2022-01 – 2024-12)

Bachelor of Electronics Engineering in Electronics Engineering – Universidad Nacional de Ingenieria (UNI) (2007-01 – 2012-12)