Application Support Engineer

About the team

The exchange team develops and maintains a cutting-edge trading platform. With a global presence across APAC, EMEA, and North America, the team has since grown with the goal to provide a seamless and secure trading experience for our clients.

The exchange support team is responsible for maintaining the global system for the firm's cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to business users and has full ownership of the production environment for all key business lines (exchange platform, risk management system, backoffice, market data, and non-trading activities).

We are adding strong technology-focused team members for various positions in the exchange production support team.

Responsibilities

Primary responsibility includes but is not limited to:

• User management: Provide technical support to sales, business users, institutional and retail customer base with focus on application support, API support, and network connectivity.
• Incident management: Identification and resolution of production incidents. The role requires end-to-end ownership of production issues, collaborating with various technical and business support teams, escalation, and resolution of incidents in a timely manner.
• Process management: Take ownership of all release activities, participate in audit reviews, and execute BCP exercises. Ensure process management continues to meet ITIL best practice standards, SLA, and client expectations.
• Operations management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
• Continuous improvement: Identify areas of improvement, implement process optimization, automate manual tasks, and improve the service level the team provides to the end users.

Required skills

• 2+ years of production support experience preferably within the banking or financial services industry.
• Technical skills: Experience with UNIX commands in debugging, SQL, and Bash/Python scripting.
• Previous experience supporting FIX protocol and APIs is a must.
• Strong technical understanding of Linux/Java based systems with exposure to cloud technology and DevOps utilities.
• Good knowledge of monitoring, visualization, and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar utilities.
• Service oriented with strong incident handling and troubleshooting skills.
• ITIL certification preferred.
• Excellent written and verbal communication skills (English).
• Ability to communicate with different stakeholders and interfacing teams in a clear and concise manner.
• Required experience in supporting trading systems (OMS/EMS) with exposure to equities, derivatives, FX, or cryptocurrency trading domain.
• Must be able to work under high pressure, handle multiple priorities, be result-driven with attention to detail, and deliver to demanding deadlines.
• Self-starter and able to quickly pick up new concepts, business areas, and technologies.
• Open to shift work and weekend support.

Life at Crypto.com

• Empowered to think big. Try new opportunities while working with a talented, ambitious, and supportive team.
• Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
• Growth from within. We help to develop new skill sets that would impact the shaping of your personal and professional growth.
• Work culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
• One cohesive team. Engage stakeholders to achieve our ultimate goal - cryptocurrency in every wallet.
• Work flexibility adoption. Flexi-work hours and hybrid or remote set-up.
• Aspire career alternatives through us - our internal mobility program offers employees a new scope.
• Work perks: Crypto.com Visa card provided upon joining.

Are you ready to kickstart your future with us?

Benefits

• Competitive salary.
• Attractive annual leave entitlement including birthday and work anniversary.
• Work flexibility adoption. Flexi-work hours and hybrid or remote set-up.
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
• Work perks: Crypto.com Visa card provided upon joining.

Our Crypto.com benefits packages vary depending on regional requirements.

About Crypto.com

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.

We may use artificial intelligence tools to analyze the content of your resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment.

Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information.