Associate Support Engineer

Job Description

Roles & Responsibilities

Job Description

• Ensure online support and Installation of all Wavetec Products
• Perform all necessary steps needed to complete assigned tasks or as per need basis from time to time
• Provide technical support services to customers and ensure that all complaints are resolved within 24 hours.
• Collect feedback from customers about our products and follow up to ensure improved service quality
• Ensure daily reporting about finished or pending tasks to reporting head or Senior CSE
• Responsible for layouts designs for all Wavetec products.
• Perform the dev-ops function by testing all products that is released by QA department of Wavetec and ensure a bug free release globally regional office
• Support on clients/CSEs of Wavetec over phone whenever required.
• Ensure help desk software is updated at all times with current tasks and support calls

Areas of Responsibilities

• Supporting Wavetec s customers with day to day technical problems as assigned by reporting head
• Ensure great customer satisfaction and therefore recurrent sales
• Provide technical assistance regarding (but not limited to; ) Software and Hardware Installations and troubleshooting, networking

Qualification and Experience At least Bachelors in a Computer Science Background from a reputable University

Additional information Fluent Communication in English (Written and spoken)

Multi-tasking

Desired Candidate Profile

Fluent Communication in English (Written and spoken)

Multi-tasking