Client Operations Coordinato

Role Description The Client Operations Coordinator is a part-time remote role responsible for supporting day-to-day client interaction and operational processes. This role involves responding to client inquiries, coordinating onboarding activities, and assisting with scheduling and follow-up communications. The coordinator will help track client requests, maintain accurate records in internal systems, and support continuous improvements to the client experience.

The role also includes collaborating with internal stakeholders to resolve issues promptly, gather feedback, and ensure that client satisfaction and engagement goals are met.

Qualifications

• Strong interpersonal skills and the ability to build positive, professional relationships with clients and internal teams.
• Clear and effective communication skills, including written and verbal communication in English; Arabic proficiency is a plus.
• Experience or demonstrated ability in customer service and customer satisfaction, with a focus on responsiveness and follow-through.
• Understanding of customer experience principles and the ability to support processes that enhance client journeys.
• Good organizational skills, attention to detail, and the ability to manage multiple tasks in a remote, part-time environment.
• Comfort with digital tools and platforms for communication, documentation, and project tracking.
• Interest in media, data intelligence, or related fields within the MENA region; prior experience in these domains is beneficial.
• Relevant education or training in business, communications, media, or a related discipline is preferred, but equivalent practical experience is also valued.