Customer Technical Support Engineer

Royex Technologies (https://www.royex.ae) is a Mobile app and Website Development Company based in Dubai. We are looking for a Customer Technical Support Engineer to join our team. The ideal candidate must have a strong foundation in programming languages, excellent communication skills, and the ability to act as a bridge between clients and our technical team.

This role involves handling client meetings, understanding their requirements, and preparing tailored technical proposals based on discussions.

Key Responsibilities:

• Act as the first technical point of contact for clients to address queries, issues, and requirements.
• Attend client meetings (both onsite and virtual) to gather project requirements and provide technical insights.
• Prepare detailed proposals, including technical specifications, workflows, and cost estimates, based on discussions with the client.
• Provide technical assistance, troubleshooting, and product support to clients when required.
• Work closely with internal teams (development, sales, and project management) to ensure client requirements are met.
• Maintain strong relationships with clients by ensuring timely communication and support.
• Keep up-to-date with emerging technologies and industry trends to provide innovative solutions.

Requirements:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Strong knowledge of programming languages.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to explain technical concepts in simple terms.
• Ability to multitask and manage multiple client interactions efficiently.
• Minimum 2 year of experience in a technical support or Project Coordinator role.
• Language: Must be fluent in English & Arabic

Compensation:

• Monthly Salary: AED4,000 to AED6,000

Other Benefits:

• Mobile bill Allowance, Yearly Tour allowance and Weekly 2 holidays

Please share your resume to hr@royex.net and for more details about Royex, please visit www.royex.ae