Document & Technology Controller

Document & Technology Controller (Seasonal)

Documentation quality, compliance, and platform control for JAM Safety.

• Location: Dubai, UAE
• Department: JAM Safety
• Reports To: Director of JAM Safety
• Contract: Seasonal, with the option to extend to the end of April 2027
• Start Date: By arrangement (seasonal, across the peak operating season)

Role Summary The Document & Technology Controller is responsible for two equally weighted pillars: documentation quality and compliance across JAM Safety's deliverables, and control of the bespoke JAM Safety operations platform as the department's technology controller.

On documentation, the role takes briefs from clients, identifies the right resources to produce documents, supports and creates documentation, and reviews it for compliance and client-readiness. On technology, the role manages the operations platform from operations, client, subcontractor, and staff perspectives, ensuring the system functions correctly and that documentation is processed accurately.

The role requires a complete working understanding of UAE, KSA, and Qatar laws and compliance as they relate to event safety, alongside practical event experience, so that all documentation stands up to scrutiny in each jurisdiction.

Key Responsibilities

Documentation Quality and Compliance

• Take documentation briefs from clients and translate them into clear scopes of work.
• Identify and assign full-time and freelance resource to produce the required documents.
• Support and create documentation, including event safety management plans, crowd management plans, risk assessments, method statements (RAMS), and construction phase plans.
• Review documentation for accuracy, consistency, compliance, and client-readiness before it is issued.
• Ensure documentation aligns with the relevant laws, standards, and regulatory context of the delivery jurisdiction across the UAE, KSA, and Qatar.
• Maintain version control, templates, and document standards across the department.
• Maintain a documentation register and audit trail across all projects.

Technology and Platform Control

• Act as the JAM Safety technology controller for the bespoke operations platform.
• Manage the platform from operations, client, subcontractor, and staff perspectives.
• Ensure the system functions correctly and that documentation is processed accurately through it.
• Configure and maintain workflows, user access, and data integrity within the platform.
• Provide first-line support and training to internal and external platform users.
• Identify and escalate technical issues, liaising with the platform provider on fixes and enhancements.
• Maintain system documentation and standard operating procedures for platform use.

Person Specification

Essential

• A complete working understanding of UAE, KSA, and Qatar laws and compliance as they relate to event safety.
• Event experience, with familiarity with event safety document types (ESMP, CMP, risk assessments, RAMS, construction phase plans).
• Strong document control background with high attention to detail.
• Systems and platform administration aptitude, with the ability to act as a technology controller.
• Clear written English and a methodical, compliance-focused approach.
• Eligible to work in the UAE.
• Available for a seasonal contract across the peak operating season, with the option to extend to the end of April 2027.

Desirable

• HSE qualification (for example, NEBOSH).
• Experience with the company software stack (Hotdocs, Monday.com, Xero, SharePoint, Halo).
• Experience administering or configuring a bespoke operations or workflow platform.

About JAM

JAM works with local and international creative agencies, production houses, independent businesses, and government entities, providing bespoke event services across the UAE, KSA, and Qatar.

The business comprises three verticals:

• JAM Safety: Safety, crowd, security, and medical solutions.
• JAM People: Event freelancers, permanent recruitment, and guest experience staff.
• JAM Training: E-learning, face-to-face, and online courses to support personal and organisational excellence.

The team is made up of experienced event professionals with global delivery experience and a genuine passion for the live events industry, which allows JAM to provide the right solutions for its clients.

How to Apply To apply for this role, please email your CV, cover letter, and any supporting qualifications to jamsafety@jameventservices.com, quoting reference JAM-DXB-DTC-05 in the email subject header.

Please note: If the reference number is not included in the email subject header, your application may be lost.