IT Support Specialist | Network Engineer

🗂 We’re Hiring: IT Support Specialist | Network Engineer 🕒 Employment Type: Full-Time

💼 Level: Junior to Mid-Level

We are seeking a technically skilled and service-oriented IT Support Specialist | Network Engineer to provide reliable technical support while maintaining and improving the organization’s network infrastructure. This role combines hands-on IT support, network administration, troubleshooting, system monitoring, and infrastructure maintenance to ensure stable, secure, and efficient IT operations.

🎯 Key Responsibilities

• Provide first- and second-level technical support to users for hardware, software, systems, and network-related issues.

• Diagnose and resolve desktop, laptop, printer, peripheral, application, and connectivity problems.

• Install, configure, maintain, and troubleshoot workstations, operating systems, applications, and IT equipment.

• Monitor network performance, availability, connectivity, and system health.

• Configure and maintain network devices including switches, routers, access points, firewalls, and related infrastructure.

• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and other network connectivity issues.

• Perform network monitoring and investigate alerts, outages, performance issues, and connectivity failures.

• Assist with network infrastructure upgrades, expansions, migrations, and configuration changes.

• Maintain accurate network diagrams, IP address records, configuration documentation, and technical inventories.

• Support user account creation, access permissions, password resets, and basic identity-management activities.

• Assist with Microsoft 365, email, collaboration platforms, cloud services, and business applications where required.

• Configure and support VPN and remote-access solutions for employees and authorized users.

• Assist in maintaining network security controls, endpoint protection, access controls, and security policies.

• Investigate suspicious network activity, security alerts, and potential infrastructure vulnerabilities.

• Perform system backups, configuration backups, software updates, patching, and routine maintenance.

• Support IT infrastructure projects, system deployments, office moves, and technology rollouts.

• Manage and track IT support tickets, incidents, service requests, and problem-resolution activities.

• Prioritize technical issues according to business impact and service-level requirements.

• Escalate complex infrastructure, security, or application issues to senior engineers or external vendors when required.

• Coordinate with telecommunications providers, hardware suppliers, software vendors, and managed-service providers.

• Conduct root-cause analysis for recurring technical and network issues.

• Maintain IT asset inventories and ensure hardware and network equipment are properly recorded.

• Prepare technical reports, incident summaries, network-performance reports, and support documentation.

• Provide guidance and basic technical training to users on systems, applications, security, and IT best practices.

• Participate in disaster recovery, business continuity, network resilience, and infrastructure testing activities.

• Continuously identify opportunities to improve IT support processes, network reliability, performance, and security.

✅ Requirements

• Proven experience in IT Support, Network Administration, Network Engineering, Systems Administration, or a related technical role.

• Strong troubleshooting and problem-solving skills across hardware, software, operating systems, and networks.
• Good understanding of TCP/IP, DNS, DHCP, VLANs, VPN, LAN/WAN, Wi-Fi, routing, and switching.
• Hands-on experience configuring and troubleshooting routers, switches, firewalls, wireless access points, and network equipment.
• Familiarity with Windows operating systems, Microsoft 365, Active Directory, and common business applications.
• Knowledge of network monitoring, diagnostic, ticketing, and remote-support tools.
• Understanding of IT security principles, endpoint protection, access control, patch management, and cybersecurity best practices.
• Ability to analyze network logs, system alerts, connectivity issues, and technical incidents.
• Experience with IT service management and incident-management processes is preferred.
• Strong documentation and technical-reporting skills.
• Excellent communication and interpersonal skills with the ability to support both technical and non-technical users.
• Ability to manage multiple support requests and prioritize incidents according to business impact.
• Strong attention to detail and commitment to maintaining accurate technical records.
• Ability to work independently as well as collaboratively with IT and cross-functional teams.
• Experience with cloud networking, Microsoft Azure, AWS, or other cloud platforms is an advantage.
• Knowledge of virtualization technologies, servers, storage, backup systems, and infrastructure monitoring is an advantage.
• Experience with network security tools, firewalls, IDS/IPS, endpoint security, or SIEM platforms is preferred.
• Relevant certifications such as CCNA, CompTIA Network+, CompTIA A+, Microsoft, Cisco, Fortinet, or equivalent are an advantage.
• Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, Information Systems, or a related field is preferred.

🌟 What We Offer

• Opportunity to develop expertise across IT Support, Network Engineering, Infrastructure, and Cybersecurity.

• Hands-on experience with enterprise IT systems, network infrastructure, cloud technologies, and security solutions.
• Exposure to infrastructure projects, network upgrades, system deployments, and technology transformation initiatives.
• Professional training and opportunities to obtain industry-recognized IT and networking certifications.
• Opportunity to work with modern network monitoring, security, cloud, and IT service-management technologies.
• Collaborative environment with experienced IT professionals and technical teams.
• Career progression into Network Engineer, Senior Network Engineer, Systems Engineer, Infrastructure Engineer, Network Administrator, IT Infrastructure Manager, or IT Operations Manager roles.
• Opportunities to develop advanced troubleshooting, network architecture, cybersecurity, and infrastructure-management skills.

• • Competitive salary, performance incentives, and comprehensive benefits package.