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At Snackat Cafe, our partners relationships are our top priority. We’re looking for a dedicated and personable supplier's relations to maintain our partners’ interest and serve as our main point of contact.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!

Objectives of this Role

• Act as the main point of contact in all matters relating to partner concerns and needs
• Build and strengthen partner relationships to achieve long-term relationships
• Maintain accurate partner records, keeping track of any contract updates and renewals
• Work with operations and other internal teams to develop strategic plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to partners

Daily and Weekly Responsibilities

• Take inquiries and requests from partners and address their needs
• Making sure to provide services that are exceeding our supplier's expectation
• Meet regularly with other departments to discuss progress and find new ways to improve business
• Identify upsell, cross-sell, and renewal opportunities and communicate with your team regularly

Skills and Qualifications

• Professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good leadership and organizational skills

Preferred Qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software
• Professional certification (e.g. from the Strategic Account Management Association)