Lead Implementation manager

About Yomly

Yomly is a Dubai-based HR and payroll automation SaaS provider serving organisations across the GCC and beyond. We help customers turn agreed requirements into a working service: confident platform adoption, reliable payroll and a clear handover into ongoing support.

The opportunity

We are looking for a senior, hands-on implementation leader to personally deliver high-value customer projects, guide our delivery team and strengthen how Yomly manages implementations.

You will lead projects from discovery and agreed scope through go-live and early stabilisation, bringing discipline to planning, portfolio visibility and customer communication.

You will work with a team of six delivery colleagues and a Training Consultant. Professional Services is a separate engineering and customisation function: Engineering owns technical feasibility, estimates and what gets built; you own the customer plan, scope and delivery outcome.

Your primary contribution is trusted hands-on delivery. You will normally own one or two substantial implementations at a time, delegating defined activities while retaining ownership of decisions, progress and customer outcomes.

What you’ll do

Lead major customer implementations

Turn customer needs and sales commitments into clear scope, exclusions, responsibilities, milestones and acceptance criteria.
Build workable plans covering configuration, data migration, integrations, testing, training, cutover and stabilisation.
Run customer workshops and delivery meetings; resolve ambiguity and address difficult conversations directly.
Manage scope changes, effort and delivery forecasts as customer readiness or dependencies change.

Manage delivery constraints

Identify gaps between customer expectations and supported product capability during scoping.
Work with Sales, Product and Professional Services to agree a supported approach, workaround, scope change or escalation.
Validate technical feasibility and development commitments before incorporating them into a customer plan.
Contribute delivery judgement to higher-risk opportunities before signature and improve sales-to-implementation handovers.
Keep paused projects under active review, with clear owners and restart conditions.

Improve delivery across the portfolio

Maintain an accurate view of active implementations, including ownership, milestones, confidence, effort, risks, blockers and decisions required.
Lead short delivery reviews focused on exceptions, workload and actions.
Establish practical, lightweight delivery practices: reusable plans, scope records, readiness checks and handover criteria.
Work across Sales, Product, Engineering, Support and Customer Success to resolve recurring delivery issues.

Lead and develop the team

Allocate work according to capability and capacity.
Review plans and customer updates, provide feedback and coach colleagues through live delivery situations.
Manage routine team coordination, including leave, cover planning, recruitment and performance management, partnering with leadership and HR where needed.

Deliver stable go-lives and handovers

Confirm customer readiness, testing, training and support arrangements before recommending go-live, including Engineering sign-off on technical readiness.
Coordinate payroll validation and reconciliation with relevant specialists and customer owners.
Own early stabilisation and complete implementation handover with Customer Success and Service Desk.
Capture lessons that improve adoption and reduce repeat issues.

What you bring

A strong recent track record of personally delivering enterprise software or SaaS implementations.
Experience managing unclear scope, demanding stakeholders and changing dependencies.
Strong discovery, planning, risk management and scope-control skills.
Confidence directing work across customers and internal specialists, challenging assumptions and securing decisions.
Practical understanding of configuration, data migration, integrations, testing and go-live readiness.
Experience coaching less-experienced Project or Implementation Managers while remaining comfortable in the detail yourself.
Clear written and verbal communication.
HR, payroll, ERP or other business-critical systems experience is highly useful. GCC delivery experience is a plus.

How you work

You will thrive here if you:

move quickly from problem to action;
are comfortable operating hands-on in the detail;
balance structure with pace in a startup environment; and
build trust across teams while holding people accountable for outcomes.

This is not a pure people-management role. We need someone who enjoys owning difficult customer delivery and can operate independently in a hybrid, high-accountability environment.

What success looks like

Major implementations have clear scope, credible plans and evidence-based go-live readiness.
Portfolio reporting is reliable, with risks surfaced early and assigned clear actions.
The delivery team produces stronger plans, customer communication and delivery decisions.
Scope and effort variances are visible and addressed, with more stable handovers into customer operations.

Want to learn more? Access the full JD here: https://docs.google.com/document/d/1nM3_607mh6O7Yg2MM261qeZOAbHSncqFqIHhc9Ybkho/edit?tab=t.0