Manager – HR Operations & Administration

RAK Medical & Health Sciences University is seeking an experienced HR operations professional to strengthen employee services, operational governance, workforce information and administrative delivery.

Working closely with Department Head, Deans, Finance, IT and University leadership, you will deliver reliable HR and administrative services while supporting the University’s HR transformation priorities.

Key Responsibilities

• Manage employee lifecycle services for faculty and staff, including onboarding, contracts, probation, renewals, employment changes and offboarding.
• Oversee payroll inputs and reconciliations, leave, attendance, medical insurance, airfare and other employee benefits.
• Manage routine employee relations, grievance and disciplinary processes, ensuring consistent documentation and timely resolution or escalation.
• Maintain HR policies, SOPs, approval controls and the annual operational calendar, ensuring consistent implementation and timely follow-up.
• Prepare compensation analysis, salary scenarios and pay-fitment information; coordinate workforce costing with Finance and administer approved salary changes.
• Coordinate HR audit actions, compliance tracking and evidence required for accreditation and institutional reporting.
• Lead core HR Oracle Fusion HCM requirements, data readiness, testing and adoption; coordinate implementation tracking and post-go-live operational improvements.
• Maintain accurate employee and position data, consolidated workforce dashboards and timely management reporting.
• Oversee reception, transport, PRO coordination and general administrative services within the department’s approved scope, managing service standards, providers and approved budgets.

Candidate Requirements

• Bachelor’s or Master’s degree in Human Resources, Business Administration or relevant field. A professional HR certification would be an added advantage.
• 10 – 15 years of relevant experience, including at least 5 years managing HR operations
• Proven track record of managing and developing high-performing HR Operations teams through operating-model transformations
• Strong UAE experience across employee lifecycle management, payroll controls, benefits, employee relations and HR policies, UAE labor law.
• Hands-on Oracle Fusion HCM implementation experience, including data migration and validation, workflows, testing, training and go-live readiness.
• Experience in workforce reporting, compensation analysis, audit coordination and administrative service oversight.
• Strong analytical, stakeholder management and team leadership skills, with a commitment to accuracy, confidentiality and responsive employee service.
• Prior experience working in a university or higher education institution is preferred.

What We Offer

• A competitive, tax-free remuneration package.
• Medical insurance and annual air tickets for you and your eligible family members, in accordance with University policy.
• Joining support, including air travel to the UAE, temporary hotel accommodation upon arrival and a furniture allowance, in accordance with University policy.
• A supportive university environment with opportunities to contribute to institutional development and people-focused initiatives.
• Professional development and career growth opportunities.
• The opportunity to live and work in Ras Al Khaimah, United Arab Emirates : a welcoming, well-connected emirate offering an excellent quality of life.