Operations Coordinator

About the Role – Operations Coordinator

ShineOn Cleaning Services is looking for an exceptionally organised, proactive and experienced Operations Coordinator who understands the challenges of managing cleaning operations across scattered properties in Dubai.

We are a growing, tech-driven startup, and this role is at the heart of our daily operations. We need someone who can think ahead, plan efficiently, manage multiple priorities simultaneously and remain calm under pressure.

You will be responsible for planning daily cleaning schedules, coordinating team deployments across different locations, managing last-minute changes and ensuring smooth communication between clients, cleaners on-site, drivers, supervisors and management.

This is not a typical desk-based coordination role. You will set the pace of daily operations, anticipate potential issues before they arise and make quick, practical decisions to keep everything running smoothly.

Working Hours & Flexibility

We currently have another Operations Coordinator, and as the company grows, our goal is to establish a structured AM/PM shift system to ensure operational coverage.

However, as a startup, flexibility is essential, particularly during the initial training and transition period. Daily deployment schedules are often finalised late in the evening based on next-day bookings, checkouts and operational requirements.

We therefore expect the successful candidate to be flexible with their working hours, especially during training, and comfortable supporting late-evening planning when required.

What We're Looking For

• Proven experience in scattered property operations, preferably within Dubai's holiday home, short-term rental or cleaning industry.
• Exceptional planning and organisational skills, with the ability to schedule multiple teams across different locations efficiently.
• Outstanding multitasking abilities, managing client requests, field teams, scheduling changes and management priorities simultaneously.
• Ability to work under pressure, make quick decisions and solve problems independently.
• Strong communication skills and confidence in dealing with clients, operational teams and senior management.
• A proactive mindset someone who anticipates challenges rather than simply reacting to them.
• Strong attention to detail, ownership and accountability for daily operational performance.
• Comfortable working in a fast-paced startup environment where priorities can change quickly.

Most importantly, we want someone who takes ownership of operations, stays two steps ahead and understands that effective planning and communication keep the entire business moving.