Process Associate – Arabic Speaking

We are looking for an Arabic-speaking Process Associate to join our Operations team. The candidate will be responsible for processing background verification cases, reviewing documents and information, communicating with Arabic-speaking candidates and clients, and ensuring cases are completed accurately and within the required turnaround time.

Key Responsibilities

• Process and manage background verification cases in accordance with company procedures and client requirements.
• Handle Arabic-speaking candidates and clients, providing clear and professional communication throughout the verification process.
• Review and validate candidate information and supporting documents for completeness and accuracy.
• Conduct and coordinate education and other background verification checks as assigned.
• Communicate with candidates, institutions, employers, and other sources to obtain or confirm required information.
• Handle candidate queries, insufficiencies, and follow-ups in Arabic and English.
• Identify discrepancies, missing information, or potential issues and escalate them to the relevant team when required.
• Maintain accurate case records and update verification status within the company’s systems/portal.
• Prepare case updates, reports, and summaries for clients as required.
• Ensure all assigned cases are processed within the agreed SLA/TAT.
• Coordinate closely with internal teams, clients, vendors, and verification sources to ensure smooth case completion.
• Assist in resolving client queries, complaints, and verification-related issues.
• Maintain strict confidentiality and ensure candidate information is handled in accordance with company data protection and security policies.
• Participate in team meetings and training sessions to understand new client requirements, process updates, and operational changes.
• Support the team with bulk/high-volume verification projects when required.

Required Skills &

Qualifications

• Fluent Arabic and English communication skills – written and verbal.
• Previous experience in background verification, HR operations, customer service, administration, or BPO operations is preferred.
• Strong attention to detail and ability to identify inconsistencies in documents and information.
• Good communication and interpersonal skills.
• Strong problem-solving and follow-up skills.
• Ability to manage multiple cases and meet deadlines.
• Good working knowledge of MS Office, email, and online systems/portals.
• Ability to work independently as well as part of a team.
• Strong sense of confidentiality and professionalism.