Program Manager

Role Overview

We are looking for an experienced Program Manager – Transformation & Delivery to lead complex, cross-functional transformation programs from mobilisation through execution and benefits realisation.

The role will be responsible for end-to-end program delivery, governance, stakeholder management, resource planning, risk and dependency management, and ensuring that initiatives achieve defined business outcomes. The ideal candidate will have strong experience managing large-scale transformation initiatives involving data, analytics, automation, and technology.

Key Responsibilities

1. End-to-End Program Delivery

• Lead complex, cross-functional programs from initiation and mobilisation through delivery and closure.
• Own program scope, milestones, deliverables, acceptance criteria, quality, risks, and dependencies.
• Establish clear delivery plans, timelines, milestones, and success measures.
• Coordinate multiple workstreams and ensure alignment with overall program objectives.
• Track progress and proactively address delivery risks and deviations.

2. Enterprise Mobilisation & Governance

• Establish program structures, governance frameworks, operating rhythms, and delivery controls.
• Set up governance forums, steering committee meetings, status reviews, and executive reporting mechanisms.
• Drive alignment across multiple business units, functions, and entities.
• Maintain program documentation, RAID logs, action trackers, and governance dashboards.
• Ensure adherence to agreed delivery standards, processes, and quality controls.

3. Stakeholder & Escalation Management

• Build and maintain strong relationships with senior business, technology, and functional stakeholders.
• Facilitate discussions on strategic priorities, program risks, dependencies, and delivery challenges.
• Manage escalations and drive timely resolution of critical issues.
• Communicate program status, risks, dependencies, and key decisions clearly to leadership.
• Ensure effective collaboration across cross-functional and geographically distributed teams.

4. Program Execution & Benefits Realisation

• Drive execution against agreed program objectives, timelines, budgets, and quality standards.
• Lead resource planning and capacity management across program workstreams.
• Identify opportunities for process improvement, automation, and operational optimisation.
• Support change management and adoption activities required for successful transformation.
• Track benefits, outcomes, and business value delivered through the program.
• Ensure transformation initiatives achieve sustainable and measurable business outcomes.

5. Data, Analytics & Digital Transformation

• Lead transformation initiatives involving data platforms, analytics, automation, and technology-enabled solutions.
• Mobilise global cross-functional teams across business, technology, data, and operations.
• Work closely with technology and business teams to translate strategic objectives into executable programs.
• Drive adoption of data-driven processes and digital solutions.
• Monitor delivery outcomes and ensure technology initiatives remain aligned with business requirements.

Required Experience & Skills

• 11 years of experience in program management, project management, transformation, technology delivery, or a related field.
• Proven experience managing complex, enterprise-level, cross-functional transformation programs.
• Strong experience in end-to-end delivery, governance, risk management, and stakeholder management.
• Experience managing multiple workstreams, geographically distributed teams, and complex dependencies.
• Strong understanding of data, analytics, digital transformation, automation, and technology-enabled initiatives.
• Demonstrated experience in resource planning, change management, process optimisation, and benefits realisation.
• Strong executive communication, presentation, influencing, and negotiation skills.
• Ability to operate effectively in a fast-paced, matrixed enterprise environment.

Preferred Qualifications

• Bachelor's or Master's degree in Engineering, Computer Science, Business Administration, Management, or a related discipline.
• MBA or equivalent management qualification is preferred.
• Program/project management certifications such as PMP, PgMP, PRINCE2, or SAFe would be an advantage.
• Experience working on global transformation programs and with senior executive stakeholders is preferred.

Key Competencies

• Program & Delivery Leadership
• Enterprise Mobilisation & Governance
• Stakeholder & Escalation Management
• Risk & Dependency Management
• Resource & Capacity Planning
• Change Management
• Benefits Realisation
• Data & Analytics Transformation
• Digital Transformation & Automation
• Process Optimisation
• Executive Reporting
• Cross-Functional Team Leadership