Program Manager – Transformation & Delivery

Program Manager – Transformation & Delivery

Role Overview

We are looking for an experienced Program Manager – Transformation & Delivery to lead complex, cross-functional transformation programs from mobilisation through execution and benefits realisation.

The role will be responsible for end-to-end program delivery, governance, stakeholder management, resource planning, risk and dependency management, and ensuring that initiatives achieve defined business outcomes. The ideal candidate will have strong experience managing large-scale transformation initiatives involving data, analytics, automation, and technology.

Key Responsibilities

1. End-to-End Program Delivery

• Lead complex, cross-functional programs from initiation and mobilisation through delivery and closure.
• Own program scope, milestones, deliverables, acceptance criteria, quality, risks, and dependencies.
• Establish clear delivery plans, timelines, milestones, and success measures.
• Coordinate multiple workstreams and ensure alignment with overall program objectives.
• Track progress and proactively address delivery risks and deviations.

2. Enterprise Mobilisation & Governance

• Establish program structures, governance frameworks, operating rhythms, and delivery controls.
• Set up governance forums, steering committee meetings, status reviews, and executive reporting mechanisms.
• Drive alignment across multiple business units, functions, and entities.
• Maintain program documentation, RAID logs, action trackers, and governance dashboards.
• Ensure adherence to agreed delivery standards, processes, and quality controls.

3. Stakeholder & Escalation Management

• Build and maintain strong relationships with senior business, technology, and functional stakeholders.
• Facilitate discussions on strategic priorities, program risks, dependencies, and delivery challenges.
• Manage escalations and drive timely resolution of critical issues.
• Communicate program status, risks, dependencies, and key decisions clearly to leadership.
• Ensure effective collaboration across cross-functional and geographically distributed teams.