Quality Manager
Greenfieldsوصف الوظيفة
Overview of the Company:
As a wellness campus, our purpose is to create an environment where individuals can reset, grow, thrive and achieve their full potential in mind, body and spirit.
Everything we do is guided by our core values: Forward with Courage, Compassion, Be the Best, Foster Community, and Celebrate the Journey.
These values shape the way we care for and support those we serve. We move forward with courage by embracing new opportunities and challenges, lead with compassion in every interaction, and strive to be the best in the services and experiences we provide.
We believe that meaningful connections are essential to wellbeing, which is why we work to foster community and create a sense of belonging for all. Along the way, we celebrate the Journey, recognizing every step of growth, achievement and progress.
Job Summary The Quality Manager leads the day-to-day operational delivery of the Quality, Patient Safety and Risk Management function at
Greenfields, supporting the Executive Director across clinical quality and patient safety, accreditation and regulatory readiness,
risk management, clinical audit, performance monitoring, and continuous quality improvement. The role supports the delivery of safe, effective, person-centred care across GFAD’s detoxification and residential rehabilitation services, ensuring compliance with
DoH requirements and applicable international standards.
Responsibilities
- Clinical Quality and Patient Safety
Manage JAWDA KPI data collection, validation, submission, performance monitoring and benchmarking, escalating performance gaps as appropriate.
Manage quality dashboards and performance reporting, ensuring consistent indicator definitions, data validation and re-porting practices.
Coordinate the development, implementation and periodic review of clinical quality and patient safety guidelines in collabo-ration with clinical leaders.
Support the Quality and Patient Safety Committee through preparation of reports and follow-up of agreed actions.
2. Risk Management
·Manage the incident reporting and management process, ensuring timely reporting, escalation, review, investigation and closure.
Coordinate the review and investigation of serious incidents and adverse events, including root cause analysis where indicated, and monitor corrective actions for effectiveness.
Coordinate clinical risk review activities, including clinical case reviews, mortality reviews where applicable, and other learn-
ing reviews, supporting a fair and transparent learning culture.
Maintain organizational and departmental risk registers in collaboration with department heads, monitoring mitigation actions and escalating significant or persistent risks.
Deliver education and training on incident reporting, risk management and patient safety.
3. Accreditation and Continuous Quality Improvement
Serve as the operational Accreditation Lead, coordinating organizational readiness for applicable accreditation, certification and excellence programmes.
Develop and maintain accreditation and readiness plans, monitoring milestones, deliverables and evidence requirements.
Coordinate gap assessments, mock surveys and evidence preparation with department heads, tracking corrective actions through to closure.
Coordinate quality improvement projects, supporting teams to establish aims, baseline measures, interventions, outcome measures and sustainability plans. · Coordinate patient safety culture surveys and associated improvement actions.
Deliver education and training on quality improvement methodologies and applicable accreditation standards.
4. Clinical Quality Review·
Manage the clinical quality audit programme and coordinate clinical service reviews across the resident journey and contin-uum of care. ·
Coordinate readiness for regulatory audits and inspections, including readiness assessments, evidence preparation and re-sponses to findings. ·
Ensure audit and inspection findings have accountable owners and corrective actions, monitor progress to closure, and esca-late delays or significant gaps.
5. Regulatory Intelligence and Policy Management ·
Monitor DoH circulars, standards and regulatory updates, assess their applicability and operational impact, and coordinate required actions with relevant departments. ·
Coordinate compliance with applicable DoH quality reporting requirements, including JAWDA and Muashir. ·
Coordinate the organizational policy management process, including review cycles, approval workflows, document control and version management.
6. Resident Experience and Engagement ·
Coordinate the complaints and feedback management process, ensuring timely review, response, escalation and follow-up of improvement actions.
Support the systematic use of resident and family feedback and experience data to inform quality and service improvement.
Monitor trends arising from complaints and feedback and report significant or recurring themes through appropriate gov-ernance channels.
7. Team Supervision and Quality Links
Supervise the Quality team, including work allocation, objective setting, coaching, development and performance feedback.
Provide functional oversight and coordination of departmental quality links and their contribution to quality, patient safety, risk and improvement activities.
Develop the capability of the Quality team and departmental quality links through coaching, mentoring and education.
8. Reporting and Administration
Provide regular reports on quality, patient safety, risk, regulatory and accreditation performance, departmental activities and outstanding actions.
Contribute to departmental planning, budget preparation and effective utilization of assigned resources.
Represent the Quality, Patient Safety and Risk Management function on committees, working groups and taskforces as dele-gated.
Undertake other responsibilities within the scope of the role in support of organizational quality, patient safety and risk management priorities.
Experience
7–10 years of progressive experience in healthcare quality, patient safety and/or risk management, including at least 2–3 years in a supervisory or quality management role.
Demonstrated experience in accreditation and regulatory readiness, including gap assessments, mock surveys, evidence preparation and coordination of survey or inspection activities.
Experience with healthcare regulatory compliance and quality reporting requirements; experience with DoH requirements, JAWDA and Muashir is highly desirable.
Qualifications
Bachelor’s degree in a healthcare discipline, Healthcare Management, Public Health, or a related field is required.
A recognized professional certification in healthcare quality, patient safety, risk management, occupational health and safety, or a related discipline, such as CPHQ or an equivalent relevant credential, is preferred.
Master’s degree in Healthcare Quality and Patient Safety, Healthcare Management, Public Health, or a related discipline is preferred.
What we offer:
- Be part of an innovative, world-class wellness destination shaping the future of care.
- Learn from and collaborate with globally recognized clinicians and specialists.
- Receive premium compensation and benefits designed to attract top talent worldwide.
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