đđ˛đŽđą đźđł đđšđźđđą đđťđłđżđŽđđđżđđ°đđđżđ˛ & đŁđżđźđąđđ°đđśđźđť (đđťđđśđąđ˛ đ¨đđ đđŽđťđąđśđąđŽđđ˛ đ˘đťđšđ)
SuadeoŮؾ٠اŮŮظŮŮŘŠ
đđŻđźđđ đđľđ˛ đĽđźđšđ˛
The đđ˛đŽđą đźđł đđšđźđđą đđťđłđżđŽđđđżđđ°đđđżđ˛ & đŁđżđźđąđđ°đđśđźđť is a critical technology leadership role responsible for transforming Suadeo Cloud from a reactive infrastructure/support function into a đ˝đżđźđŽđ°đđśđđ˛, đđźđżđšđą-đ°đšđŽđđ đĽđ˛đšđśđŽđŻđśđšđśđđ đđťđ´đśđťđ˛đ˛đżđśđťđ´ đŽđťđą đŁđżđźđąđđ°đđśđźđť đźđżđ´đŽđťđśđđŽđđśđźđť.
Reporting directly to the CTO, you will bridge đđđżđŽđđ˛đ´đśđ° đđ˛đ°đľđťđźđšđźđ´đ đąđśđżđ˛đ°đđśđźđť đŽđťđą đľđŽđťđąđ-đźđť đźđ˝đ˛đżđŽđđśđźđťđŽđš đ˛đ đ˛đ°đđđśđźđť, with end-to-end accountability for the đŽđđŽđśđšđŽđŻđśđšđśđđ, đżđ˛đšđśđŽđŻđśđšđśđđ, đ˝đ˛đżđłđźđżđşđŽđťđ°đ˛, đđ˛đ°đđżđśđđ, đżđ˛đđśđšđśđ˛đťđ°đ˛ đŽđťđą đźđ˝đ˛đżđŽđđśđźđťđŽđš đžđđŽđšđśđđ of customer-facing production environments.
đđ˛đ đĽđ˛đđ˝đźđťđđśđŻđśđšđśđđśđ˛đ
đ. đđšđźđđą & đđťđłđżđŽđđđżđđ°đđđżđ˛ đŚđđżđŽđđ˛đ´đ
- Define and execute a đđ°đŽđšđŽđŻđšđ˛, đđ˛đ°đđżđ˛ đŽđťđą đżđ˛đđśđšđśđ˛đťđ đşđđšđđś-đ°đšđźđđą đđđżđŽđđ˛đ´đ đŽđ°đżđźđđ đđŞđŚ, đđđđżđ˛ đŽđťđą/đźđż đđđŁ.
- Assess and modernize compute, networking, storage, databases, containers and platform services; reduce đđ˛đ°đľđťđśđ°đŽđš đąđ˛đŻđ, đ°đźđşđ˝đšđ˛đ đśđđ đŽđťđą đźđ˝đ˛đżđŽđđśđźđťđŽđš đłđżđŽđ´đśđšđśđđ.
- Establish engineering standards, reference architectures and controlled environments across đđ˛đđ˛đšđźđ˝đşđ˛đťđ, đ§đ˛đđđśđťđ´, đŚđđŽđ´đśđťđ´, đ¨đđ§ đŽđťđą đŁđżđźđąđđ°đđśđźđť.
- Standardise provisioning and configuration through Infrastructure-as-Code (IaC), version control and governance.
- Evaluate đđśđ´đľ đđđŽđśđšđŽđŻđśđšđśđđ, đşđđšđđś-đżđ˛đ´đśđźđť đŽđťđą đżđ˛đđśđšđśđ˛đťđ°đ˛ đŽđżđ°đľđśđđ˛đ°đđđżđ˛đ where required.
¡ Own the operational health of Suadeo Cloud production environments.
- Maintain visibility of customer environments, deployed versions, infrastructure dependencies, cloud resources, đđđŻđ˛đżđťđ˛đđ˛đ đ°đšđđđđ˛đżđ, đąđŽđđŽđŻđŽđđ˛đ, đđđźđżđŽđ´đ˛, đ°đ˛đżđđśđłđśđ°đŽđđ˛đ, đŻđŽđ°đ¸đđ˝đ, đ°đŽđ˝đŽđ°đśđđ, đşđźđťđśđđźđżđśđťđ´, đśđťđ°đśđąđ˛đťđđ, đżđśđđ¸đ đŽđťđą đ˝đšđŽđťđťđ˛đą đ°đľđŽđťđ´đ˛đ.
- Drive the transition from reactive support to đ˝đżđźđŽđ°đđśđđ˛ đĽđ˛đšđśđŽđŻđśđšđśđđ đđťđ´đśđťđ˛đ˛đżđśđťđ´.
- Establish measurable đŚđđđ, đŚđđ˘đ đŽđťđą đŚđđđ, operational readiness standards and production health reviews.
- Provide management with a clear, factual view of đ˝đżđźđąđđ°đđśđźđť đľđ˛đŽđšđđľ, đŽđđŽđśđšđŽđŻđśđšđśđđ, đ°đŽđ˝đŽđ°đśđđ, đżđśđđ¸ đŽđťđą đśđşđ˝đżđźđđ˛đşđ˛đťđ đ˝đżđśđźđżđśđđśđ˛đ.
- Define and continuously improve production processes based on recognised industry practices and đđ§đđ-đŽđšđśđ´đťđ˛đą đ´đźđđ˛đżđťđŽđťđ°đ˛.
- Establish đŁđ/đŁđŽ/đŁđŻ/đŁđ° đđ˛đđ˛đżđśđđ đšđ˛đđ˛đšđ, đ˛đđ°đŽđšđŽđđśđźđť đ˝đŽđđľđ, đźđť-đ°đŽđšđš đźđżđ´đŽđťđśđđŽđđśđźđť, đśđťđ°đśđąđ˛đťđ đźđđťđ˛đżđđľđśđ˝, đ°đźđşđşđđťđśđ°đŽđđśđźđť đđđŽđťđąđŽđżđąđ đŽđťđą đ đ§đ§đ/đ đ§đ§đĽ đşđ˛đŽđđđżđ˛đşđ˛đťđ.
- Act as đ đŽđˇđźđż đđťđ°đśđąđ˛đťđ đ đŽđťđŽđ´đ˛đż for critical incidents, coordinating Infrastructure, Cloud, DevOps, Development and Security teams through service restoration.
- Establish war rooms when required, assess customer/business impact, manage escalation and maintain a clear incident timeline.
- Retain accountability until the service is đłđđšđšđ đżđ˛đđđźđżđ˛đą đŽđťđą đđľđ˛ đśđťđ°đśđąđ˛đťđ đśđ đđťđąđ˛đżđđđźđźđą.
- Lead structured đĽđźđźđ đđŽđđđ˛ đđťđŽđšđđđśđ (đĽđđ), đŁđżđźđŻđšđ˛đş đ đŽđťđŽđ´đ˛đşđ˛đťđ, đŁđźđđ-đ đźđżđđ˛đşđ / đĽđđ§đđŤ, corrective and preventive actions.
- Ensure recurring/systemic issues have accountable owners and are tracked to permanent resolution.
- Establish robust đđľđŽđťđ´đ˛ đ đŽđťđŽđ´đ˛đşđ˛đťđ covering risk assessment, technical validation, approvals, maintenance windows, rollback procedures, traceability and post-deployment validation.
- Define and implement the overall đ˘đŻđđ˛đżđđŽđŻđśđšđśđđ đŚđđżđŽđđ˛đ´đ for Suadeo Cloud.
- Establish monitoring, logging, metrics, tracing and alerting across đŽđ˝đ˝đšđśđ°đŽđđśđźđťđ, đśđťđłđżđŽđđđżđđ°đđđżđ˛, đđŁđ¨, đşđ˛đşđźđżđ, đđđźđżđŽđ´đ˛, đťđ˛đđđźđżđ¸, đđđŻđ˛đżđťđ˛đđ˛đ, đąđŽđđŽđŻđŽđđ˛đ, đđŁđđ, đđ˛đżđđśđ°đ˛đ, đşđ˛đđđŽđ´đ˛ đžđđ˛đđ˛đ, đ°đ˛đżđđśđłđśđ°đŽđđ˛đ, đŻđŽđ°đ¸đđ˝đ, đ˝đ˛đżđłđźđżđşđŽđťđ°đ˛ đŽđťđą đ˛đ đđ˛đżđťđŽđš đąđ˛đ˝đ˛đťđąđ˛đťđ°đśđ˛đ.
- Build consolidated production dashboards and operational KPIs covering đŽđđŽđśđšđŽđŻđśđšđśđđ, đŚđđ/đŚđđ˘/đŚđđ đ°đźđşđ˝đšđśđŽđťđ°đ˛, đśđťđ°đśđąđ˛đťđ đđżđ˛đťđąđ đŽđťđą đđ˛đżđđśđ°đ˛ đľđ˛đŽđšđđľ.
- Drive proactive detection so degradation is identified đŻđ˛đłđźđżđ˛ đ°đđđđźđşđ˛đżđ đżđ˛đ˝đźđżđ đśđ đđľđ˛đťđ˛đđ˛đż đđ˛đ°đľđťđśđ°đŽđšđšđ đ˝đźđđđśđŻđšđ˛.
đą. đđ˛đđ˘đ˝đ, đđ/đđ, đđŽđ & đđđđźđşđŽđđśđźđť
¡ Establish modern đđ˛đđ˘đ˝đ practices and reliable, automated and traceable đđ/đđ pipelines.
- Standardise provisioning using đ§đ˛đżđżđŽđłđźđżđş đźđż đ˛đžđđśđđŽđšđ˛đťđ đđťđłđżđŽđđđżđđ°đđđżđ˛-đŽđ-đđźđąđ˛ (đđŽđ) tools.
- Implement đđśđđ˘đ˝đ practices where appropriate.
- Implement safe release patterns including đđ˛đżđź-đąđźđđťđđśđşđ˛, đđšđđ˛/đđżđ˛đ˛đť đŽđťđą đđŽđťđŽđżđ đąđ˛đ˝đšđźđđşđ˛đťđđ where appropriate.
- Progressively automate repetitive, manual and error-prone activities to create đżđ˛đ˝đżđźđąđđ°đśđŻđšđ˛, đŽđđąđśđđŽđŻđšđ˛ đŽđťđą đđ°đŽđšđŽđŻđšđ˛ đźđ˝đ˛đżđŽđđśđźđťđ.
¡ Own and continuously improve đđśđ´đľ đđđŽđśđšđŽđŻđśđšđśđđ, đżđ˛đđśđšđśđ˛đťđ°đ˛, đŻđŽđ°đ¸đđ˝, đżđ˛đ˝đšđśđ°đŽđđśđźđť, đđśđđŽđđđ˛đż đĽđ˛đ°đźđđ˛đżđ (đđĽ) đŽđťđą đđđđśđťđ˛đđ đđźđťđđśđťđđśđđ (đđ) capabilities.
- Define and maintain appropriate đĽđ§đ˘ đŽđťđą đĽđŁđ˘ targets for critical systems and customer environments.
- Establish failover mechanisms and validate backup integrity through regular đżđ˛đđđźđżđ˛ đđ˛đđđśđťđ´.
- Conduct documented đđĽ, đłđŽđśđšđźđđ˛đż đŽđťđą đżđ˛đ°đźđđ˛đżđ đđśđşđđšđŽđđśđźđťđ.
¡ Design and enforce secure cloud architectures based on đđ˛đŽđđ đŁđżđśđđśđšđ˛đ´đ˛, đđđżđźđťđ´ đđđ đ°đźđťđđżđźđšđ đŽđťđą đĄđ˛đđđźđżđ¸ đŚđ˛đ´đşđ˛đťđđŽđđśđźđť.
- Partner with Security leadership/CISO on đđđšđťđ˛đżđŽđŻđśđšđśđđ đşđŽđťđŽđ´đ˛đşđ˛đťđ, đ˝đŽđđ°đľđśđťđ´, đ˝đżđśđđśđšđ˛đ´đ˛đą đŽđ°đ°đ˛đđ, đđđ , đđ˛đ°đżđ˛đđ đşđŽđťđŽđ´đ˛đşđ˛đťđ, đ°đ˛đżđđśđłđśđ°đŽđđ˛ đšđśđłđ˛đ°đđ°đšđ˛, đśđťđłđżđŽđđđżđđ°đđđżđ˛ đľđŽđżđąđ˛đťđśđťđ´, đšđźđ´đ´đśđťđ´ đŽđťđą đđ˛đ°đđżđśđđ đşđźđťđśđđźđżđśđťđ´.
- Drive đđ˛đđŚđ˛đ°đ˘đ˝đ and automated remediation practices where appropriate.
- Own infrastructure-related remediation arising from đđ˛đ°đđżđśđđ đŽđđąđśđđ, đđđšđťđ˛đżđŽđŻđśđšđśđđ đŽđđđ˛đđđşđ˛đťđđ, đ˝đ˛đťđ˛đđżđŽđđśđźđť đđ˛đđđ, đ°đźđşđ˝đšđśđŽđťđ°đ˛ đżđ˛đđśđ˛đđ đŽđťđą đ°đđđđźđşđ˛đż đđ˛đ°đđżđśđđ đŽđđđ˛đđđşđ˛đťđđ.
- Conduct regular infrastructure health and risk reviews and ensure risks are prioritised, assigned and remediated.
¡ Implement proactive capacity management across đ°đźđşđ˝đđđ˛, đşđ˛đşđźđżđ, đđđźđżđŽđ´đ˛, đťđ˛đđđźđżđ¸đśđťđ´, đąđŽđđŽđŻđŽđđ˛đ, đđđŻđ˛đżđťđ˛đđ˛đ đ°đšđđđđ˛đżđ, đ°đšđźđđą đżđ˛đđźđđżđ°đ˛đ đŽđťđą đŽđ˝đ˝đšđśđ°đŽđđśđźđť đđźđżđ¸đšđźđŽđąđ.
¡ Forecast requirements and identify capacity risks before they become production incidents.
- Contribute to Cloud FinOps and cost optimization while protecting performance, availability, security and resilience.
đđŹ. đđżđźđđ-đđđťđ°đđśđźđťđŽđš đđťđ´đśđťđ˛đ˛đżđśđťđ´ đđ˛đŽđąđ˛đżđđľđśđ˝
¡ Partner closely with đĽ&đ, đŚđźđłđđđŽđżđ˛ đđťđ´đśđťđ˛đ˛đżđśđťđ´, đŚđ˛đ°đđżđśđđ đŽđťđą đźđđľđ˛đż đđđŽđ¸đ˛đľđźđšđąđ˛đżđ to ensure production readiness and operational quality.
- Ensure Production operates as an đđťđ´đśđťđ˛đ˛đżđśđťđ´ đŽđťđą đĽđ˛đšđśđŽđŻđśđšđśđđ đłđđťđ°đđśđźđťâđťđźđ đđśđşđ˝đšđ đŽ đđśđ°đ¸đ˛đ-đżđźđđđśđťđ´ đźđż đđđ˝đ˝đźđżđ đłđđťđ°đđśđźđť.
đđŽ. đđŁđđ & đđ đ˛đ°đđđśđđ˛ đĽđ˛đ˝đźđżđđśđťđ´
Establish regular reporting covering đđđŽđśđšđŽđŻđśđšđśđđ, đŚđđ/đŚđđ˘ đ°đźđşđ˝đšđśđŽđťđ°đ˛, đđťđ°đśđąđ˛đťđđ, đđżđśđđśđ°đŽđš đđťđ°đśđąđ˛đťđđ, đ đ§đ§đ, đ đ§đ§đĽ, đđťđ°đśđąđ˛đťđ đĽđ˛đ°đđżđżđ˛đťđ°đ˛, đđľđŽđťđ´đ˛ đŚđđ°đ°đ˛đđ/đđŽđśđšđđżđ˛, đđ˛đ˝đšđźđđşđ˛đťđ đŚđđ°đ°đ˛đđ, đđŽđ˝đŽđ°đśđđ đ§đżđ˛đťđąđ, đđŽđ°đ¸đđ˝/đĽđ˛đđđźđżđ˛ đ§đ˛đđđ, đđĽ đđ đ˛đżđ°đśđđ˛đ, đŚđ˛đ°đđżđśđđ đŠđđšđťđ˛đżđŽđŻđśđšđśđđśđ˛đ, đŁđźđđ-đ đźđżđđ˛đş đđ°đđśđźđťđ đŽđťđą đ˘đ˝đ˛đżđŽđđśđźđťđŽđš đĽđśđđ¸đ.
đđŽđťđąđśđąđŽđđ˛ đŁđżđźđłđśđšđ˛
đđ đ˝đ˛đżđśđ˛đťđ°đ˛: Minimum đđŽ đđ˛đŽđżđ in IT Infrastructure / Cloud / DevOps / SRE / Production Operations, including at least đą đđ˛đŽđżđ đśđť đŽ đđ˛đťđśđźđż đšđ˛đŽđąđ˛đżđđľđśđ˝ đżđźđšđ˛ owning critical production cloud environments.
đđąđđ°đŽđđśđźđť: Bachelor's or Master's degree (M.S. / M.Tech) in Computer Science or a related technical discipline, or an MBA with a Technology Management focus.
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