Technical Operations Coordinator

Share your CV to careers@betaedgetech.com

Immediate or short-notice candidates are preferred.

Salary: Up to AED 3,000/month

Company Description BetaEdge Solutions is a technology partner that delivers scalable IT and ERP solutions for growing businesses across the UAE and beyond. The company specializes in managed IT services, Odoo ERP implementation, cloud and network infrastructure, cybersecurity, and custom software and app development. BetaEdge Solutions also offers IT consulting and digital marketing support, helping clients improve efficiency, security, and digital visibility.

With a remote-first team and operations in Dubai and Abu Dhabi, the company serves diverse sectors including oil & gas, inspection services, logistics, real estate, and professional services. Its delivery model combines local support with globally scalable solutions.

Role Description The Technical Operations Coordinator is a full-time, hybrid role based in Dubai, United Arab Emirates, with flexibility for some work from home. BetaEdge Solutions is looking for a motivated Technical Operations Coordinator to support the day-to-day coordination and delivery of our technology projects.

This is a hands-on coordination role for someone with a technical or IT background who is highly organized, proactive, comfortable working with developers and clients, and able to keep multiple projects moving forward. The role is primarily remote, with very occasional office attendance or client/site visits when specifically required. You do not need to be a senior developer or Project Manager.

However, you should be comfortable understanding technical discussions, following up with technical teams, testing systems, documenting requirements, and ensuring actions are completed.

Qualifications

• Strong Analytical Skills to interpret operational data, track metrics, and support process improvement.
• Coordinate multiple IT, ERP, software, cloud, and digital projects.
• Follow up with developers and technical team members on daily tasks.
• Track deadlines, deliverables, pending items, and blockers.
• Maintain project task boards, documentation, and action lists.
• Attend internal and client meetings and prepare clear meeting minutes.
• Follow up after meetings to ensure agreed actions are completed.
• Coordinate between management, developers, clients, and vendors.
• Assist in gathering and documenting business and technical requirements.
• Perform basic functional testing and UAT before solutions are presented to clients.
• Assist with ERP, CRM, Microsoft 365, cloud, web, and software projects.
• Help prepare project reports, quotations, proposals, and operational documentation.
• Keep project and client information properly organized.
• Identify delays or blockers and escalate them promptly.
• Provide clear daily and weekly progress updates.

What We're Looking For

• Diploma or Bachelor's degree in Computer Science, IT, Software Engineering, Information Systems, or a related field preferred.
• Good understanding of IT and software concepts.
• Strong organizational and follow-up skills.
• Good written and verbal English communication.
• Comfortable communicating with technical and non-technical stakeholders.
• Ability to handle multiple projects and priorities.
• Strong attention to detail.
• Proactive attitude and willingness to learn.
• Ability to work independently in a primarily remote environment.

Technical Knowledge – Advantage

Knowledge or experience with any of the following is an advantage:

• ERP / CRM systems
• Microsoft 365
• GitHub
• Jira, Microsoft Planner, or similar tools
• APIs and system integrations
• SQL / databases
• Cloud platforms
• Docker / Linux basics
• Software testing / QA
• IT support and infrastructure

Coding experience is an advantage but is not mandatory.

Work Arrangement

Hybrid – Primarily Remote