Technical Support - ATM Switch

Job Requirements

ROLE PURPOSE

Responsible to provide Maintenance and Support Activities for ATM Switch and related integrations and applications in all environments DEV,SIT, DTS, UAT, PROD/DR.

Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and follow

Incident Management and Escalation process

Provide necessary support (analysis, documents, testing) for ATM Switch related Projects / Enhancements / BAUs,

and Integrations with other internal and external systems.

Deliver

Projects / Enhancements assigned Tasks /

Requirements as per the defined scope and on Time

• Projects, Application Enhancements / BAUs:

Participate in defining scope, and make sure of clear Business requirements. Handle / Deliver the assigned Tasks as per the agreed-on scope and according to ADIB policy and procedure. Deliver the assigned Tasks on time. Prepare,

Maintain and Update the required documents.

Information Security

Maintain Risk-Free and Controlled IT environment. Report any potential or actual risks or incidents affecting the security of information. 0% violation, or failure of maintaining information security

Application Vendor Management

Ensure periodic Vendor meetings are held with proper MoM that covers discussion points, decision points and actions. Accountable to ensure that actions are assigned and completed as per agreed plan.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Domain knowledge of the respective business domain that is (ATM Switch and related integrations and

applications)

• Technical/Functional understanding of assigned application portfolio
• Communication Skills (both up and down steam)

Previous Experience

8 years experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role

Work Experience

5-7Years