Technical Support Engineer – Linux & IoT Systems

Roles & responsibilities Responsible for providing technical support, managing Linux servers, diagnosing software and hardware issues, and supporting field devices (MNVR / IoT systems). The role involves working closely with cross-functional teams to ensure system stability, fast issue resolution, and continuous improvement of the IT infrastructure.

Key Responsibilities

• Provide Level 1 and Level 2 (L1/L2) technical support
• Install, configure, maintain, and troubleshoot Linux servers (Ubuntu Server)
• Monitor system performance and analyze logs to identify issues
• Diagnose and resolve hardware and storage problems (SSD, eMMC, SATA)
• Support MNVR / IoT devices and ensure operational stability
• Perform software and hardware testing and document results
• Prepare clear technical reports for management and stakeholders
• Coordinate with field technicians, factory teams, and external support
• Follow IT procedures, security policies, and quality standards

Desired candidate profile

Soft Skills

• Strong troubleshooting and analytical skills
• Clear communication with technical and non-technical teams
• Ability to work under pressure and manage multiple tasks
• Strong documentation and reporting skills
• High sense of responsibility and ownership

Experience & Qualifications

• Bachelor's Degree Strictly required, applications without one are immediately rejected.
• Proven experience in IT Support or Systems Administration
• Hands-on experience with Linux environments
• Experience with IoT or field devices is a plus

Languages

• Arabic: Advantage
• English: Mandatory