21vnm015 (Melvin)

Skilled IT Support & System Administrator with hands-on experience in Windows Server, Active Directory, Office 365, and network infrastructure management. Proficient in hardware/software troubleshooting, firewall configuration (Fortinet, Cisco), LAN/WAN support, virtualization (VMware), and IT security practices. Experienced in using ticketing systems (ServiceNow, Jira) and ensuring SLA-driven technical support.

Adept at system installation, patch management, data backup/recovery, and maintaining high system availability and performance in fast-paced IT environments

With over three years of experience in IT support and system administration, I have worked across cloud, Windows, and Linux environments, consistently improving infrastructure performance and user support efficiency. As a Trainee Associate, I collaborated with cross-functional teams to maintain cloud-based systems, achieved 100% SLA compliance in ticket resolution, automated performance monitoring using Python, and integrated RESTful APIs to streamline support workflows. Previously at Sadana Technology, I provided L1 support, optimized system performance through proactive upgrades that improved endpoint efficiency by 35%, and contributed to internal automation and monitoring projects.

My experience spans Microsoft 365, networking protocols (TCP/IP, SNMP), diagnostics, and secure system design, forming a strong foundation for modern and AI-driven IT operations.

I hold a Bachelor of Vocation in Networking and Mobile Application from PSG College of Arts and Science, where I built strong foundations in programming, databases, operating systems, computer networks, advanced data structures, mobile application development, and information retrieval. I am currently pursuing a Master of Science in Cyber Security and Emerging Threats at Middlesex University Dubai, developing advanced expertise in network security, ethical hacking, digital forensics, cryptography, cloud security, malware analysis, incident response, penetration testing, and AI-driven cybersecurity. My academic background blends software development, networking, and security, supporting my career in IT support, system administration, and cybersecurity.