Aathika Rafeek

A passionate and hardworking young professional with expertise in providing administrative support required for contract management between company and multiple hotels/tours. I am accustomed to working in a fast-paced, organized and challenging environment that has helped to inculcate a sense of commitment and responsibility. Maintaining an organized pattern of work with efficiency is my drive and I strive to complete any challenge given to me to the highest standard

MARKETING SPECIALIST - ESBS GROUP OF COMPANIES L.L.C - Dubai, UAE

(2021-12-05)

• Dealing with customer queries, respond to emails and phone inquiries
• Gathering market and customer information, store optimizing, Providing Great customer experience
• Handling issues with Expertise and kindness
• Have work with internal teams to resolve customer outstanding issues
• To make accurate, rapid cost calculations and provide customers with quotations

HR ADMIN COORDINATER - ROYAL HOLIDAYS L.L.C - DMCC, UAE

(2019-12-27 - 2020-11-15)

• Prepare contracts based on rates agreed with hotels/tours for the stopover passengers and report status of current contract processes
• Responsible for the entire contract loading process which involves understanding/ studying the contract, loading the contracts into the system and testing
• Evaluate contract templates and processes and made recommendations for improvements to increase effectiveness or proficiency
• Prepared all required documentation for contract development and execution ensuring high levels of accuracy and validity
• Managed the training and evaluation of new employees involved in contract loading

TELESALES TEAM LEADER - NOVELWALL (PVT) LTD - Sri Lanka

(2018-08 - 2019-12)

• To recruit, lead and train the telesales team to ensure that it delivers on sales targets
• To keep up-to date with and ensure compliance with legal requirements
• To develop telesales strategy and processes to maximize success
• To provide targeted campaigns to telesales agents
• Initiating sales with potential customers over the phone
• Asking questions to engage customers and keep the conversation going
• Listening to the customers' needs to generate repeat sales
• Gathering and documenting customer information, payment methods, purchases, and reactions to products
• Keeping up to date on all products and informing customers of new products
• Answering customers' questions on the products
• Meeting sales quotas

TICKETING AND RESERVATION MANGER - OCEAN HOLIDAYS (PVT) LTD - Sri Lanka

(2016-06 - 2018-08)

• Provide leadership to the reservations assistant manager (groups) and the tour manager
• Assist in the daily review of hotel rate/occupancy/ revpar performance with focus on improving overall performance
• Assist director of revenue management with preparation for weekly revenue management meeting and month end commentary and budget preparation
• Assist director of front office in preparing team members' performance reviews of ocean holidays staff
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
• Develop strong working relationships with all guests & clients in order to maximize sales opportunities and generate business for the future

TICKETING AND RESERVATION EXECUTIVE - SRI LANKAN AIRLINES - Sri Lanka

(2015-01 - 2016-06)

• Issuing tickets and handling fare department queries
• Reissuing of tickets and revalidation of tickets taking care
• Handling operation team to work smoothly on difficult situation
• Operations team handling queries related to fares, fare loading through fare expert, booking related to other gds or direct with airline
• Working out best possible fare, date change issues and reissue ticket
• Looking after flyers, airline fares updating on server on day to day basis
• Advising staff of last date issue tickets
• Well versed with i.e. Amadeus and can work on any gds
• Able to handle international reservation with multiple airlines and multiple destinations
• Responsible for issuance of tickets with correct fare and with correct fare rules and regulation as per airline contracts to avoid airline debit note
• Creating fare mask as per airline contract to issue tickets manually
• Completing invoices for respective bookings
• Coordinating with airline to get respective airline contract

BSC (HONS) - BUSINESS WITH MARKETING MANAGEMENT - BMS BUSINESS MANAGEMENT SCHOOL (2019-07-17)

IATA UFFTA AIRLINE MANAGEMENT - LOUIS PRESTON COLLAGE (2016 - 2018)

HND - INFORMATION TECHNOLOGY - ESOFT METRO CAMPUS (2019)

HIGH SCHOOL - MUSLIM LADIES COLLAGE (2000 - 2012)