MARKETING SPECIALIST - ESBS GROUP OF COMPANIES L.L.C - Dubai, UAE
(2021-12-05)
- Dealing with customer queries, respond to emails and phone inquiries
- Gathering market and customer information, store optimizing, Providing Great customer experience
- Handling issues with Expertise and kindness
- Have work with internal teams to resolve customer outstanding issues
- To make accurate, rapid cost calculations and provide customers with quotations
HR ADMIN COORDINATER - ROYAL HOLIDAYS L.L.C - DMCC, UAE
(2019-12-27 - 2020-11-15)
- Prepare contracts based on rates agreed with hotels/tours for the stopover passengers and report status of current contract processes
- Responsible for the entire contract loading process which involves understanding/ studying the contract, loading the contracts into the system and testing
- Evaluate contract templates and processes and made recommendations for improvements to increase effectiveness or proficiency
- Prepared all required documentation for contract development and execution ensuring high levels of accuracy and validity
- Managed the training and evaluation of new employees involved in contract loading
TELESALES TEAM LEADER - NOVELWALL (PVT) LTD - Sri Lanka
(2018-08 - 2019-12)
- To recruit, lead and train the telesales team to ensure that it delivers on sales targets
- To keep up-to date with and ensure compliance with legal requirements
- To develop telesales strategy and processes to maximize success
- To provide targeted campaigns to telesales agents
- Initiating sales with potential customers over the phone
- Asking questions to engage customers and keep the conversation going
- Listening to the customers' needs to generate repeat sales
- Gathering and documenting customer information, payment methods, purchases, and reactions to products
- Keeping up to date on all products and informing customers of new products
- Answering customers' questions on the products
- Meeting sales quotas
TICKETING AND RESERVATION MANGER - OCEAN HOLIDAYS (PVT) LTD - Sri Lanka
(2016-06 - 2018-08)
- Provide leadership to the reservations assistant manager (groups) and the tour manager
- Assist in the daily review of hotel rate/occupancy/ revpar performance with focus on improving overall performance
- Assist director of revenue management with preparation for weekly revenue management meeting and month end commentary and budget preparation
- Assist director of front office in preparing team members' performance reviews of ocean holidays staff
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
- Develop strong working relationships with all guests & clients in order to maximize sales opportunities and generate business for the future
TICKETING AND RESERVATION EXECUTIVE - SRI LANKAN AIRLINES - Sri Lanka
(2015-01 - 2016-06)
- Issuing tickets and handling fare department queries
- Reissuing of tickets and revalidation of tickets taking care
- Handling operation team to work smoothly on difficult situation
- Operations team handling queries related to fares, fare loading through fare expert, booking related to other gds or direct with airline
- Working out best possible fare, date change issues and reissue ticket
- Looking after flyers, airline fares updating on server on day to day basis
- Advising staff of last date issue tickets
- Well versed with i.e. Amadeus and can work on any gds
- Able to handle international reservation with multiple airlines and multiple destinations
- Responsible for issuance of tickets with correct fare and with correct fare rules and regulation as per airline contracts to avoid airline debit note
- Creating fare mask as per airline contract to issue tickets manually
- Completing invoices for respective bookings
- Coordinating with airline to get respective airline contract
