Collections Manager
Accomplished Collections Manager with over two decades of comprehensive experience in the field of debt recovery and payment management. Adept at formulating and executing effective collections strategies, leading to a significant increase in collections and reduction of losses.
Possess exceptional negotiation skills and a thorough understanding of customer behavior and payment patterns, allowing for effective resolution of past due accounts.
Demonstrated expertise in supervising and leading a team of collectors, providing training, mentorship and implementing performance management systems to drive results.
Achieved outstanding collection rates and consistently exceeded performance targets, through strong leadership, interpersonal skills and commitment to customer service excellence.
Exemplary record of managing customer relationships, ensuring customer satisfaction and building positive partnerships with stakeholders.
Committed to staying up-to-date with the latest industry trends, regulations, and best practices to drive success in the field of collections management.
Collections/Remedial in charge, ADFD - Abu Dhabi
Collections Manager, Arab Bank - Dubai
Collections Manager, Sharjah Islam Bank - Sharjah
Assistant Collections Manager, Dubai Islamic Bank - Dubai
Collections Team Leader, Mashreq Bank - Dubai
BBA Doctor Bhimrao Ambedkar University
