Abdul Basith

I am an IT professional with 7 years of experience in support and system administration. Promoted from IT Technician to IT System Administrator at Future International School, Al Ain. Skilled in troubleshooting and maintaining reliable IT operations

IT Administrator / Support - Future International School - AL Ain

(2021-01)

• Provided technical support for hardware, software, and user-related issues to staff, teachers, and parents
• Supported classroom activities and provided technical assistance during lessons to ensure smooth delivery of digital learning
• Assisted students with device usage, login issues, and access to e-learning platforms
• Configured, enrolled, and managed iPads, ensuring proper setup, deployment, and application access
• Installed, configured, and maintained desktops, laptops, printers, projectors, and other IT equipment
• Managed Windows and Windows Server environments, including installation, configuration, updates, and maintenance
• Created and managed user accounts for students and staff, including roster setup and access control on e-learning platforms
• Delivered remote and on-site troubleshooting to diagnose and resolve technical issues efficiently
• Performed system maintenance, updates, preventive checks, and basic security monitoring
• Supported Microsoft 365 and Google Workspace applications for communication and productivity needs
• Installed and maintained structured cabling, including cable pulling, crimping, termination, and cable management
• Configured and supported network devices such as routers, switches, access points, and IP telephony systems
• Coordinated with vendors for IT equipment procurement and collaborated with third-party technical teams for on-site and remote support
• Designed posters, certificates, and digital materials, and contributed to maintaining and updating the company website

IT Support - Legendary Internet Services - Ghayathi, Ruwais

(2017-01 - 2019-12)

• Listen to customer issues patiently and diagnose technical problems through testing and troubleshooting
• Install, update, and maintain operating systems (Windows), servers, software, and computer peripherals
• Ensure administration, security, and maintenance of hardware systems
• Provide user support for all IT equipment and software-related issues
• Document hardware failures, repairs, and equipment removal accurately
• Assist in planning and maintaining the computer network infrastructure

Bachelor of Computer Applications - Computer Applications

Diploma - Computer Studies

Certificate - Computer Application and Hardware