Abdul Karim

Housekeeping Supervisor - Pearl Rotana Capital Center - Abu Dhabi, United Arab Emirates

(2020-06)

Supervised and coordinated the daily activities of housekeeping staff, ensuring efficient and effective service delivery.
Trained, mentored, and evaluated team members to maintain high standards of cleanliness and customer service.
Conducted regular staff meetings to communicate updates, address concerns, and align with organizational goals.
Developed and implemented housekeeping procedures and standards to ensure optimal cleanliness and guest satisfaction.
Addressed and resolved guest complaints and requests in a timely, professional manner.
Created and managed staff schedules to ensure adequate coverage during peak periods and special events.
Ensured compliance with health and safety regulations, including proper handling and storage of cleaning chemicals and equipment.
Identified and resolved operational issues promptly, minimizing disruption to housekeeping services.

Housekeeper - Pearl Rotana Capital Center - Abu Dhabi, United Arab Emirates

(2018-04 - 2020-06)

Maintained cleanliness of guest rooms, corridors, service pantries, and service areas; replenished amenities to hotel standard.
Reported maintenance issues to the engineering department to ensure general upkeep of facilities.
Safeguarded, recorded, and collected all keys and papers held within the Housekeeping Office.
Sorted and maintained daily activity reports in the Housekeeping Office.
Answered and recorded incoming calls, ensuring messages were disseminated and followed up accordingly.
Managed all Lost & Found issues — receiving, recording, storage, claiming, and clearing.

Room Attendant - The Ritz-Carlton - Abu Dhabi, United Arab Emirates

(2015-11 - 2017-03)

Supervised the daily routine of housekeeping staff and ensured guest rooms were always kept clean; held team meetings on job function and room setup.
Reported maintenance issues to senior maintenance managers and created priority cleaning lists.
Directed housekeeping staff to maintain high cleanliness standards in all public areas.
Provided prompt, courteous, and efficient service to guests, achieving high customer satisfaction from arrival to departure.
Greeted guests personally by name and escorted them to their rooms to create a welcoming experience.
Maintained up-to-date knowledge of hotel information and local services to respond to guest queries.

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