Housekeeping Supervisor - Pearl Rotana Capital Center - Abu Dhabi, United Arab Emirates
(2020-06)
- Supervised and coordinated the daily activities of housekeeping staff, ensuring efficient and effective service delivery.
- Trained, mentored, and evaluated team members to maintain high standards of cleanliness and customer service.
- Conducted regular staff meetings to communicate updates, address concerns, and align with organizational goals.
- Developed and implemented housekeeping procedures and standards to ensure optimal cleanliness and guest satisfaction.
- Addressed and resolved guest complaints and requests in a timely, professional manner.
- Created and managed staff schedules to ensure adequate coverage during peak periods and special events.
- Ensured compliance with health and safety regulations, including proper handling and storage of cleaning chemicals and equipment.
- Identified and resolved operational issues promptly, minimizing disruption to housekeeping services.
Housekeeper - Pearl Rotana Capital Center - Abu Dhabi, United Arab Emirates
(2018-04 - 2020-06)
- Maintained cleanliness of guest rooms, corridors, service pantries, and service areas; replenished amenities to hotel standard.
- Reported maintenance issues to the engineering department to ensure general upkeep of facilities.
- Safeguarded, recorded, and collected all keys and papers held within the Housekeeping Office.
- Sorted and maintained daily activity reports in the Housekeeping Office.
- Answered and recorded incoming calls, ensuring messages were disseminated and followed up accordingly.
- Managed all Lost & Found issues — receiving, recording, storage, claiming, and clearing.
Room Attendant - The Ritz-Carlton - Abu Dhabi, United Arab Emirates
(2015-11 - 2017-03)
- Supervised the daily routine of housekeeping staff and ensured guest rooms were always kept clean; held team meetings on job function and room setup.
- Reported maintenance issues to senior maintenance managers and created priority cleaning lists.
- Directed housekeeping staff to maintain high cleanliness standards in all public areas.
- Provided prompt, courteous, and efficient service to guests, achieving high customer satisfaction from arrival to departure.
- Greeted guests personally by name and escorted them to their rooms to create a welcoming experience.
- Maintained up-to-date knowledge of hotel information and local services to respond to guest queries.
