Achilles Oak

To secure an Assistant Front Desk Manager position within a reputable hospitality establishment. Seek to leverage extensive experience in front office operations, guest relations, and problem-solving to enhance guest satisfaction and operational efficiency. Proven ability to manage front desk procedures, ensure seamless check-in/check-out experiences, and maintain high standards of service excellence.

Expertise in property management systems (PMS) such as Opera and CID Vicas. Strong communication, interpersonal, and team leadership skills combined with a passion for creating memorable guest experiences. Committed to driving continuous improvement and exceeding guest expectations in a fast-paced hospitality environment.

Possess IATA certifications in Travel & Tourism and Air Cargo, demonstrating a broad understanding of the travel industry. Hold a Bachelor of Commerce (B. Com) degree from Pune University and National Certificate Level III & IV in Hospitality Management, further showcasing a commitment to professional development within the hospitality sector.

Front office Associate at Hotel CityMax, Landmark Group (2022-04 – Present)

Responsibilities included managing front desk operations, ensuring smooth check-in/check-out experiences, handling guest inquiries and requests, utilizing PMS systems like Opera and CID Vicas, and maintaining safety/security standards. Actively sought guest feedback to improve service quality and overall guest satisfaction. Handling room reservations at reception.

• Managed front desk operations at a 240-room budget hotel, ensuring seamless check-in and check-out experiences for guests.
• Utilized property management systems (PMS) such as Opera and CID Vicas proficiently to handle guest reservations, billing, and other front desk tasks.
• Maintained compliance with hotel safety and security standards, safeguarding guest well-being and property assets.
• Solicited and addressed guest feedback to enhance satisfaction levels and identify areas for improvement within the hotel's services.

Front Office Associate at The Orchid Hotel (2021-06 – 2022-03)

Responsibilities encompassed providing top-tier guest service, preparing daily reports, and managing communication logs to ensure effective inter-shift communication. Maintained accurate records of key activities and updates to facilitate seamless transitions between shifts and promote operational continuity. Focused on building guest loyalty and exceeding service expectations within the 5-star hotel environment.

• Provided exceptional guest service at a 5-star ecotel with 358 guest rooms, focusing on enhancing guest satisfaction and fostering loyalty.
• Generated daily reports and maintained meticulous communication logs, facilitating seamless transitions between shifts and ensuring operational continuity.
• Documented key activities and updates accurately to ensure smooth handovers and provide a comprehensive overview of daily operations.

Customer Service Representative at Oakwood Residence (2019-09 – 2020-09)

Responsibilities included providing top-notch customer service within a service apartment setting. Assisted guests with check-in procedures and promptly addressed any arising issues to ensure a seamless and positive guest experience. Focused on delivering exceptional service and maintaining a high level of guest satisfaction.

• Delivered exceptional customer service in a fully furnished service apartment hotel, addressing guest inquiries and ensuring a comfortable stay experience.
• Assisted guests efficiently during check-in procedures, ensuring a smooth and welcoming arrival experience.
• Resolved guest issues promptly and effectively, minimizing disruptions and maximizing guest satisfaction.

Junior Logistic Executive at CP World Logistics (2013-06 – 2014-12)

Responsibilities included overseeing sea and air freight logistics, implementing process improvements to expedite delivery times, and optimizing logistics strategies to achieve cost reductions and higher customer satisfaction. Focused on enhancing efficiency and streamlining operations within the logistics domain. Though this role is not directly related to the target hospitality role, it showcases logistical skills and experience, which can be transferable to hotel management when handling complex operations.

• Managed comprehensive sea and air freight logistics operations, streamlining processes to ensure prompt delivery of goods.
• Implemented strategic optimizations to enhance efficiency and minimize transit times, resulting in cost savings and improved customer satisfaction.
• Improved efficiency and reduced transit times through strategic optimization of sea and air freight logistics operations, contributing to cost savings and enhanced customer satisfaction.

Bachelor of Commerce in Commerce – Pune University (2009-06 – 2012-03)