Adam Edward Swift

Experienced NHS operational leader with progressive responsibility across Patient Access and Outpatient Services. Currently leading operational delivery across more than 20 clinical specialties, overseeing an operational budget exceeding £3 million, managing a workforce of 120 staff including two Band 7 Operational Managers, and supporting approximately 160,000 outpatient appointments annually. Experienced in RTT performance, elective recovery, governance, patient safety, business case development, digital transformation and multidisciplinary leadership.

General Service Manager – Outpatients (Band 8A) - Liverpool University Hospitals NHS Foundation Trust - Liverpool, UK

Provides strategic and operational leadership for outpatient services across 20+ specialties. Leads 120 staff, directly manages two Band 7 managers, oversees a budget exceeding £3 million and supports delivery of around 160,000 outpatient appointments each year.

• Lead capacity and demand planning and RTT recovery programmes.
• Develop business cases supporting service improvement and investment.
• Produce executive reports and performance information for senior stakeholders.
• Lead investigations into serious harm incidents, ensuring learning and governance.
• Drive digital transformation and service redesign.
• Author operational policies and Standard Operating Procedures.
• Work collaboratively with consultants, clinical leaders and corporate teams.