Adrian Relato

Holiday Homes & Short-Term Rental Operations Specialist with over 6

years of experience managing guest communication, reservations,

check-ins/check-outs, and property operations across multiple platforms. Experienced with high-volume guest interactions via

WhatsApp, email, phone, and OTAs, ensuring operational accuracy,

compliance, and high guest satisfaction. Skilled at optimizing property listings, coordinating cleaning and maintenance teams, and maintaining CRM and PMS records. Flexible, detail-oriented, and immediately available for weekend operations.

Reservation Specialist / Admin Coordinator

Stayful MWB Properties – UK | 2024 – 2026

Managed daily operations for 85+ holiday home properties, including guest check-ins, check-outs, cleaning, and maintenance.

Optimized property listings, photos, descriptions, and pricing across

Airbnb, Booking.com, VRBO, and Agoda to maximize occupancy and revenue.

Coordinated guest arrivals, collected passports, submitted building approvals, and liaised with security for smooth access.

Responded to high-volume guest inquiries via WhatsApp, phone,

email, and OTA platforms, resolving issues efficiently while maintaining

95%+ first-contact resolution.

Logged, tracked, and followed up on maintenance issues with technicians and vendors until resolution.

Reviewed cleaning photo reports on a daily basis, requested re-cleans when standards were not met, and maintained accurate operational records.

Assisted with onboarding new properties, including listing setup,

operational readiness, and SOP implementation.

Updated reservation calendars, PMS, and OTA systems in real-time,

ensuring accurate availability and reporting.

Proactively followed up on pending payments to ensure timely settlement

Key Achievement: Successfully managed simultaneous operations across multiple properties while achieving high guest satisfaction scores.

BS Nursing – Our Lady of

Fatima University, 2005-

2008

High School – Marikina

Science High School, 1996-

1999