Ahed Safi

Experienced Business Analyst with 5 years specializing in data extraction, statistical analysis, and visualization to drive CRM and business performance. Proficient in 7 programming languages with a talent for turning complex datasets into actionable insights that inform strategic decisions and enhance cross-functional efficiency.

Admin and Medical Data Analyst at Bizrahmed Centres LLC (2022-08 – Present)

Managed the EMR program for medical records in the clinic with expertise in data integration, quality transformation, and healthcare compliance.

• Data Integration Excellence: Unified complex datasets from diverse sources, ensuring data consistency and precision, which enhanced system-wide data integrity and supported reliable decision-making.
• Data Quality Transformation: Designed and implemented robust data-cleaning frameworks that elevated data accuracy and reliability, driving more effective and impactful analysis.
• Performance Metrics Analysis: Conducted thorough assessments of key performance indicators to evaluate business success and uncover strategic opportunities for growth and improvement.
• Insightful Data Visualization: Crafted dynamic and visually compelling dashboards, translating complex information into actionable insights that empowered stakeholders to make informed decisions.
• CRM Insights and Strategy: Analyzed CRM data in depth to reveal critical customer behavior patterns, informing strategic engagement plans that improved retention and customer experience.
• Optimized Customer Engagement: Delivered data-driven recommendations to enhance CRM engagement initiatives, achieving measurable improvements in customer satisfaction and loyalty.
• Revenue and Sales Analysis: Assessed sales and revenue data to identify emerging trends and lucrative growth opportunities, contributing to strategic business planning.
• Operational Efficiency Enhancements
• Personalized Healthcare Strategies
• Rigorous Quality Assurance
• EMR System Proficiency: Ensured optimal performance and user proficiency within the EMR system, facilitating smooth adoption and usage by clinical staff.
• Healthcare Data Standards: Maintained compliance with healthcare regulations and standards, ensuring data integrity and accuracy.
• Clinical Knowledge Application: Leveraged clinical expertise to safeguard patient data and support accurate healthcare reporting.
• Patient Data Security: Implemented stringent data security protocols, upholding patient confidentiality and protecting sensitive information.
• Healthcare Reporting Requirements
• Interdepartmental Collaboration: Led cross-functional teams to optimize EMR workflows and support coordinated patient care.
• Quality Improvement Initiatives: Directed quality improvement projects to enhance data usability and system efficiency.
• Served as the supervisor of the DOK32 medical program

Sales and Marketing Performance Oversight at CM Company

• Enhanced Sales Operations: Streamlined sales department and call centre performance by developing and implementing comprehensive reporting systems. Enabled teams to consistently exceed key performance indicators through data-driven insights and proactive monitoring.
• Strategic Marketing Leadership: Directed high-impact media campaigns for the marketing team, providing strategic recommendations that maximized campaign reach and engagement, while optimizing budgets and resources.
• Innovative WhatsApp Advertising

Data Analyst at Syrian Arab Red Crescent (2016-04 – 2021-02)

Directed high-impact data operations managing large-scale data analysis for displaced and affected populations to support essential services delivery.

• Led High-Impact Data Operations: Directed a dedicated team of 45 data entry volunteers, managing large-scale data analysis for displaced and affected populations, which directly supported the delivery of essential services, such as sanitation, food, and specialized aid.
• Ensured Data Excellence: Organized and continuously improved data storage and management systems, achieving and maintaining exceptional levels of accuracy and reliability.
• Streamlined Data Access: Engineered efficient data structuring processes, optimizing extraction and retrieval for seamless accessibility, which accelerated critical analysis and informed strategic decision-making.
• Proactive Risk Mitigation
• Managed Complex Datasets with Precision
• Advanced Analytical Proficiency

Professor Assistant at Al-Ba'ath University (2019-01 – 2022-03)

Served as a Professor Assistant in the Faculty of Informatics Engineering, instructing and mentoring undergraduate students.

• Served as a Professor Assistant in the Faculty of Informatics Engineering, instructing and mentoring undergraduate students in SQL.
• Delivered comprehensive training on SQL, emphasizing its importance in data management, including efficient data retrieval, space optimization, data integration, sharing, standardization, and elimination of redundancy

Master's in web science – Syrian Virtual University

Bachelor of science in information technology – Syrian Virtual University

Technical diploma in technical engineering – Al Baath University