Ahmad Omran

Results-driven sales and e-commerce professional with extensive experience leading teams, driving revenue, and exceeding targets. Proven track record in retail management, online sales growth, and customer relationship optimization. Skilled in creating and executing digital marketing campaigns across platforms like Facebook, Instagram, TikTok, Snapchat, and Google, while ensuring seamless order fulfillment and operational efficiency.

Known for leadership, strategic thinking, and a passion for delivering exceptional sales performance and customer satisfaction.

Digital Marketing Manager - Media Buyer at Cuple (2025-07 – 2026-05)

• Created promotional plans aimed at boosting online sales.
• Creating all types of Sponsors on social media, such as Facebook, Instagram, TikTok, Snapchat, and Google, in addition to messaging campaigns on WhatsApp, analyzing the campaigns, and monitoring their results.
• Managed digital budgets and ensured optimal ad spend distribution across all platforms.
• Managing digital marketing campaigns on platforms such as Facebook Ads, Instagram, Google Ads, TikTok to increase copy rate and sales.
• Improving the performance of advertising campaigns using data analytics and A/B testing to reduce cost per acquisition (CPA) and increase return on investment (ROI).
• Designing media buying strategies to effectively allocate budgets across multiple channels
• Monitoring and analyzing key performance indicators (KPIs) such as CTR, CPC, CPM, ROAS, and providing accurate reports to team management.
• Managing and executing pay-per-click (PPC) advertising campaigns and improving ad quality to ensure reach to the target audience.
• Coordinating marketing content with design and content teams to ensure consistency of messages and achievement of campaign goals.
• Use digital analytics tools such as Google Analytics and Meta Business Suite to make data-driven strategic decisions.

Customer Service Manager at Cuple (2025-01 – 2025-06)

• Follow upon customer complaints and ensure timely resolution.
• Responded to calls and messages, providing maximum support.
• Created sales-based reports to identify VIP & loyal customers.
• Prepared weekly reports on customer feedback to enhance service and marketing insights.
• Supervised and trained the customer service team to maintain high communication standards.

E-commerce Representative and Fulfillment at Cuple (2023-05 – 2024-12)

• Manage daily online orders and returns/exchanges.
• Tracked shipments and prepared daily reports on sales/orders.
• Follow up with customers via WhatsApp and phone.
• Coordinated with warehouse and logistics teams to ensure smooth and timely deliveries.
• Monitored stock availability and updated product listings regularly.
• Resolved customer issues promptly, maintaining high satisfaction levels.
• Created performance reports to analyze sales and operational trends.

Bachelors degree in Business Administration & Management – Homs, Syria (2018 – 2023)