Service Manager
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Dedicated and customer-oriented front office duty manager with over 15 years of experience in the hospitality industry. Skilled in managing front desk operations, staff training, and guest satisfaction. Achieved a 95% satisfaction rating from guest surveys and increased revenue. Seeking to leverage my leadership, communication, and problem-solving skills to provide excellent service and support to the guests and staff of the Hotel.
I am reaching out to express my interest in that position. I have over 15 years of experience in hospitality management and customer service, I have been working in international chain hotels in Moscow- Russia and in Sharm Elsheikh- Egypt for more than 10 years, with my hands-on experience in customer care and Guest service positions, I believe this to be an exciting and challenging opportunity for me. By obtaining this position, I would be able to contribute to your continuing success.
Iam speaking three languages fluently Russian, Arabic and English.
I am a strong-minded hard worker who has excellent communication skills and the ability to work individually or within a team setting. In my previous job at Radisson Blu Hotel Dubai Waterfront as Guest Relations Manager responsible for providing exceptional guest service for all hotel guests, handling front office operations in a pleasant, specialized manner to encourage recurring business.
bachelor's in information technology