Ahmed Riyaz Kalanad

Customer-focused and results-driven professional with a proven ability to deliver exceptional service and convert sales opportunities across diverse industries. Adept at identifying customer needs, offering tailored product or service solutions, and building long-term client relationships to boost retention and satisfaction. Skilled in CRM systems, cross-selling, upselling, and managing point-of-sale operations.

Demonstrates excellent communication, problem-solving, and conflict resolution skills in fast-paced, high-pressure environments. Committed to enhancing the customer journey while consistently meeting or exceeding sales and service targets.

OFFICE ADMINISTRATOR - SOMERIAN HEALTH CARE LLC - Abu Dhabi, UAE

(2020-01 - 2023-12)

• Managed daily administrative operations, including scheduling, correspondence, and office coordination to ensure smooth workflow.
• Maintained accurate records and documentation, including employee files, invoices, and confidential reports, ensuring data integrity and compliance.
• Coordinated meetings, appointments, and travel arrangements for management and staff, enhancing operational efficiency.
• Monitored office supplies and inventory, handling procurement and vendor coordination to maintain optimal stock levels.
• Handled incoming calls, emails, and client inquiries, delivering professional front-desk support and ensuring timely responses.
• Assisted in payroll processing, HR documentation, and staff onboarding, supporting the HR department in administrative tasks.
• Prepared reports, memos, and presentations, supporting management in planning and decision-making.
• Ensured adherence to company policies and healthcare regulations, contributing to a compliant and well-organized administrative environment.

CUSTOMER SERVICE AGENT - MUMBAI INTERNATIONAL AIRPORT - Mumbai, India

(2018-01 - 2020-12)

• Assisted passengers with check-in, boarding, and baggage handling, ensuring smooth and efficient airport operations.
• Provided accurate information on flight schedules, delays, and airport services, maintaining high standards of customer service.
• Handled passenger inquiries, complaints, and special assistance requests, delivering prompt resolutions and enhancing customer satisfaction.
• Coordinated with airline and ground staff to ensure seamless communication and timely processing of passenger services.
• Verified travel documents and boarding passes, adhering to security protocols and airline policies.
• Managed lost and found cases, ensuring timely tracking and return of passenger belongings.

CUSTOMER SERVICE AGENT - MUMBAI INTERNATIONAL AIRPORT - Mumbai, India

(2015-04 - 2017-04)

• Provide exceptional customer service to passengers by assisting with check-in, baggage handling, and boarding procedures.
• Coordinate with airline staff to ensure smooth flight operations, including gate assignments, flight announcements, and passenger boarding.
• Operate the information desk to provide accurate information on flight schedules, airport facilities, transportation options, and local amenities.
• Assist passengers in locating lost baggage or personal items. Facilitate the process of reporting and recovering lost items.
• Adhere to airport security protocols and safety regulations.

Airport Handling Management - Institute of Excellence in Service & Planning (2015-01 - 2015-12)

Diploma in Airline Tourism & Hospitality - Airborne Aviation Academy (2014-01 - 2014-12)

Intermediate - Government of Kerala Board of Higher Secondary Examinations (2014-01 - 2014-12)