Ahmed Talabi

A customer focused and articulate individual who possesses a friendly and personable approach along with strong influencing and communications skills and the ability to listen carefully to client requirements. I have a real thirst to succeed and boast a demonstrated track record of initiative, creativity and motivation. I have the entrepreneurial spirit required to work in highly flexible, rapidly changing, ambiguous work environments.

Having insatiable energy to produce results and being able to quickly build outstanding customer relationships, I would be a valuable addition to any ambitious company. Right now I want to join a rapidly growing dynamic company that has plans for ambitious growth.

Receptionist at Wasl Asset Managemnet (DREC) (2023-05 – Present)

• Treat all customers with professionalism, dignity, and respect
• Be aware of all the front office software required for the front office
• Ensure registration and delivery of parcels, mail, and letters to wasl staffs and departments
• Immediately report emergencies, accidents, injuries, lost objects, damages, engineering items, and safety hazards to Administration management
• Assist VIP Parking visitors in coordination with relevant departments
• Report any incidents of visitors dissatisfaction or unusual matters of importance to Administration management so that corrective measures can be taken

Customer Service Executive at Medcare Hospitals and Medical Centers (Eye Center Branch) (2020-12 – 2023-04)

• Welcome & greet patients & ask query of the patients
• Help in Registration form & Insurance form fill up
• Answer all the calls regard bookings and assisting them with issues/ concerns
• Call the patients for confirmation and rescheduling appointments
• Act as first level of Problem Solving and grievance handling of patients
• Communicate with insurance companies to verify coverage and following about preapproval
• Ensure reception area is well maintained, neat and clean
• Ensure all standard protocols set by organization are maintained
• Verify insurance/benefit coverage and collects copays and/or payment toward account balances at the time of service

Front Desk Agent at Habtoor Grand Resort, Dubai (2019-02 – 2020-10)

• Know all the hotel facilities
• Input in the CID system all the details of the in house guests that are stay in our hotel as per the standards established by the Dubai police
• Check and ensure that all the total inhouse Guests in the CID system is the same with the Opera system
• Use proper telephone etiquette when handling guest requests and inquiries
• Provide Guests with information about the hotel
• Doing check in and check out following the Marriott Brand standards, resolving guests problems
• Relieving the Administrative assistant when needed

Call Center Agent at Brandt Algerie (2016-07 – 2018-09)

• Receiving and making after sales calls for guarantee/ warranty whilst maintaining the highest levels of courtesy and professionalism when dealing with customers calls
• Arranging after sales appointments and allocating appropriately
• Advises customers by providing information on products
• Resolve clients complaints by directing them to technical support in case of misusing the products

High School or equivalent in Literature and foreign languages – EL Amir Abdelkader High School (2008-09 – 2011-06)

Bachelor's Degree in ENGLISH LANGUAGE – Abdelhamid Ben Badis University (2011-09 – 2015-06)