Aja Noor

Dynamic, fast-learning professional with strong customer service, administrative, and multitasking skills. Experienced in call centers, CRM tools, luxury car rentals, hospitality, real estate, and construction. Excellent under pressure, rapid responder, and committed to client satisfaction. Diverse international experience in Egypt, UAE, Malaysia, and Kuwait.

Call center and Customer service / Administrator at FASTLANE LUXURY CAR RENTAL L.L.C (2024-01 – Present)

Worked in FASTLANE LUXURY CAR RENTAL as ADMIN with experience in CRM (MONDAY, CLICKUP, HUBSPOT, ODOO) and office manager software. Handled incoming calls, messages, reservations, booking, and payments.

• Experience in CRM tools (MONDAY, CLICKUP, HUBSPOT, ODOO)
• Opening and closing contracts, checking files on police portal
• Handling incoming calls and messages, replying within 1 minute
• Making reservations and bookings
• Handling cash and credit payments with receipts
• Making RTA for booked cars
• Managing up to 5 WhatsApp customer accounts
• Fast typing with 45-second response time per client
• PRU AUTH and AUTH CAMP on payment machines
• Familiar with various payment portal machines including Magnati

PRO (Part-time) at Amer Gold Soqe Dubai (2024-10 – 2024-11)

Oversaw and managed all interactions with government authorities and immigration procedures.

• Oversaw and managed all interactions with government authorities including licensing matters, permits, and approvals
• Managed full process for visas, Emirates ID applications, employment contracts, and immigration procedures
• Served as key point of contact coordinating with immigration offices, MOHRE, municipal departments, and free zone regulatory teams
• Took charge of company trade licenses from setup and renewals to regulatory adherence
• Worked with approved typing centers and official online platforms (ICP, GDRFA, Tawajudi)
• Guaranteed prompt filing of applications and monitored progress

Waiter - Cashier at Deps Romman Restaurant Cafe (2024-03 – 2024-07)

Part-time work as waiter and cashier with experience in food delivery platforms and POS systems.

• Experience with Talabat, Noon, Careem, and Deliveroo platforms
• Experience in POS systems
• Skills in dealing and handling customers in genuine way
• Knowledge of hospitality practices
• Experience with aggressive customer handling
• Experience in cashier systems (ALAMEEN, MINPOS, LEMON, SAMBAPOS, PANAGEA)
• Experience from Dubai and Egypt work
• Previous cashier experience in Malaysia (Malacca)

Construction Forman (Part-time) at Construction Company (2022-09 – 2023-07)

Oversaw planning, workers, finances, and structural plans using AutoCAD/Revit.

• Oversaw planning, workers, finances, and structural plans
• Used AutoCAD and Revit for project management

Customer Service Agent at Company (2019-08 – 2021-06)

Managed rentals/sales, handled complaints, upsold services, and tracked KPIs.

• Managed rentals and sales
• Handled customer complaints
• Upsold services
• Tracked KPIs

Office Documents Manager at Company (2016-04 – 2017-10)

Managed files, reports, and printing operations.

• Managed files and reports
• Managed printing operations

Bachelor of Arts in English Department – Zagazig University (2023)

IELTS in English Language – British Council

ICDL in Information and Communication Technology

IC5 in Information and Communication Technology

Full-Stack Diploma in Software Development

Acting Workshop in Acting