Aleksei Rabinkov

• Effective team player with the ability to collaborate with cross-cultural teams and interact with all organizational layers.
• Superb communication and interpersonal skills, apt to work with non-technical team.
• Extremely goal-oriented, always willing to step up and able to think on the fly.
• Exceptional adaptability, flexibility and faculty to hit the ground running.
• Accessible leadership with an outstanding work ethic.

COTE D’AZURE HOTEL LLC

DUBAI, UNITED ARAB EMIRATES

Cluster IT Manager, Hotel PRE-Oppening (06.2022 – up to date)

Design and implementation of network and server infrastructure, Disaster Recovery solution

Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance following IT department KPI

Responsible for smooth functioning and co-ordination of vendors for Guest Internet, GRMS, Property

Management Systems - PMS, Point of Sale - POS, CCTV, IPTV, Telephony systems

Prepare Policy & Procedures for the IT Department and for the user department

Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs

Assist with the overall business technology planning, providing a current knowledge and future vision of technology and systems according to organizational needs and budgets

CB Energotransbank JSC

Chief IT- Infrastructure Officer (05.2021 – 06.2022)

Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations

Participate in IT strategy planning activities

Ensure system performance and SLA's are met

Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands

Lead IT asset management team to ensure assets full lifetime cycle value is achieved

Provide in depth technical expertise for both tactical and operational initiatives

Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects

Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness

Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks

Work closely with project team members line managers for time allocation and prioritization

Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs

CB Energotransbank JSC

Head of the IT Infrastructure development Department (06.2020 – 05.2021)

Design and execute short plus long-term strategic plans to assure infrastructure capacity attains current and future needs.

Develop, execute and oversee procedures, policies and related training plans for project management and infrastructure administration.

Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of LAN, WAN, Internet, security and wireless implementations.

Conduct research and recommend changes in services, products, protocols and standards to support development efforts and infrastructure procurement.

Supervise data center group and lead, direct and utilize knowledge on best practices in area related to infrastructure.

Define and manage IT Disaster Recovery Strategy for Bank.

Report and prepare strategies to maintain server infrastructure.

Ensure apt security levels on network, infrastructure and servers are maintained.

Direct and administer conditional network analysts plus technicians to provide leadership and direction.

Negotiate with outsourcers, vendors and contractors for infrastructure-specific products and services secure.

Perform feasibility studies for different upgrade projects, conversions and improvements.

LAL-Auto LLC

Senior System Administrator (01.2013 – 06.2020)

Manage IT department

ERP implementation

Administer internal systems and interpret issues in them.

Troubleshoot the issues that arise in the internal systems.

Oversee the daily operations and the operation team.

Configure servers and firewalls.

Train the new candidates and help them set up their system.

Keep monitoring the system performance and ensure its proper working.

Recommend ways to improve the network of computer systems.

Upgrade the components of the system and update the technical documents.

DE-group LLC

System Engineer (05.2012 – 12.2012)

Manage and monitor all installed systems and infrastructure

Install, configure, test and maintain operating systems, application software and system management tools

Proactively ensure the highest levels of systems and infrastructure availability

Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

Maintain security, backup, and redundancy strategies

Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

Participate in the design of information and operational support systems

Provide 2nd and 3rd level support

Liaise with vendors and other IT personnel for problem resolution

DanChurchAid&ICCO

Part-Time System Administrator (07.2010 – 10.2011)

Install and configure software and hardware

Manage network servers and technology tools

Set up accounts and workstations

Monitor performance and maintain systems according to requirements

Troubleshoot issues and outages

Ensure security through access controls, backups and firewalls

Upgrade systems with new releases and models

Develop expertise to train staff on new technologies

Build an internal wiki with technical documentation, manuals and IT policies The representative office of Pragma Corp in KR

IT Manager (08.2008 – 10.2011)

Manage information technology and computer systems

Plan, organize, control and evaluate IT and electronic data operations

Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance

Design, develop, implement and coordinate systems, policies and procedures

Ensure security of data, network access and backup systems

Act in alignment with user needs and system functionality to contribute to organizational policy

Identify problematic areas and implement strategic solutions in time

Audit systems and assess their outcomes

Preserve assets, information security and control structures

Handle annual budget and ensure cost effectiveness

Clientterra LLC

System Administrator (08.2007 – 08.2008)

Configuring and maintaining the networked computer system, including hardware, system software,

and applications.

Ensuring data is stored securely and backed up regularly.

Diagnosing and resolving hardware, software, networking, and system issues when they arise.

Replacing and upgrading defective or outdated components when necessary.

Monitoring system performance to ensure everything runs smoothly and securely.

Researching and recommending new approaches to improve the networked computer system.

Providing technical support when requested.

Documenting any processes which employees need to follow in order to successfully work within our computing system.

Technical Support Engineer (08.2006 – 04.2007)

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

Bachelor's Degree in computer hardware and automated systems software fields (2007)

Kyrgyz-Russian Slavic University, Kyrgyzstan

Certificates

 Mikrotik MTCIPv6E #1904IPv6E8856 (2019)

 MikroTik MTCTCE #1704TCE9631 (2017)

 Mikrotik MTCRE #1606RE035 (2016)

 Mikrotik MTCNA #1512NA085 (2015)

Cources

 ITIL Foundation v4

 HPE Certified Datacenter Professional

 Cisco CCNA/CCNP