Contracting / Sales
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Enthusiastic Contracting Manager with 10 years experience eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems and improving customer satisfaction. Motivated to learn, grow and excel in tourism and hotel industry.
Automated and online contracting system expert
International and domestic travel and transit oversight
Successfully managed contracting of multiple destinations and charter flights operations from Russia, Ukraine, Belarus, Poland, Germany and Georgia to
UAE, Oman, Qatar, Bahrain, Tanzania.
Handled operations of 15 international flights per week carrying 5000
passengers.
Built strong network and partnership with suppliers (over 1000 hotels worldwide).
Handled 25 calls per day to address customer inquiries and concerns.
Increased customer satisfaction by resolving hotel bookings issues and improving operations.
Completed all contracting paperwork, recognizing any discrepancies and addressing them in timely fashion.
Prepared a variety of different written communications with local and overseas partners, reports and documents to ensure smooth operations.
Managed quality assurance program, including on-site hotel inspections,
internal audits and customer surveys.
Used critical thinking to break down problems, evaluate solutions and make decisions during overbooking, stop sales and no shows.
Eliminated downtime and maximized revenue by providing top project quality control and timely management of all online systems.
Led international sales and marketing events, roadshows, exhibitions, site inspections, webinars and info tours.
Managed team of 3 employees, overseeing hiring, training, and professional growth of employees.
Head of Contracting and Operations
CIP Tourism LLC, Dubai, UAE
Effectively handled UAE inbound tourism operations from several countries
(Kazakhstan, Russia, Uzbekistan, Ukraine, Belarus).
Assisted VIP segment groups and FIT bookings on arrival.
Efficiently operated all online systems, uploaded contracts, special offers allocations, inventory control and visa applications.
Timely negotiated and closed deals with 150 hotels to ensure successful season.
Exceeded targets by 15% through effective task prioritization and great work ethic.
Worked flexible hours; night, weekend, and holiday shifts.
Insured all market performance.
Created spreadsheets using Microsoft Excel and Power Point for daily, weekly and monthly reporting.
May 2012 -
Rustar Tourism LLC, Dubai , UAE
Supervised document control, invoices and contracts.
Used coordination and planning skills to achieve results according to schedule.
Handled day-to-day running of visa department, ensuring high levels of productivity and progression (250 visa application per day).
Worked closely with Head of Finance to maintain optimum levels of communication to effectively and efficiently complete projects.
Attended 20 calls per day to address customer inquiries and concerns.
Managed company online systems and online visa applications.
Jun 2009 -
STROITREST LLC, Bobruisk, Belarus
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Devised hiring and recruitment policies for 800-employee company.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 800 new employees.
Directed onboarding and training for over 100 new employees each year,
keeping company operations smooth and production efficient with skilled candidates.
Prepared all documentation to ensure environment friendly company operations.
Apr 2005 -
Ph.D.: Ecology
Belarusian State Agricultural Academy - Gorky, Belarus
Feb 2010 -
Course “Control of Ecology on the Enterprise”: Ecology
Republican Centre of Excellence For Managers - Minsk, Belarus
