Senior Bodyshop Advisor - Kasrawy Group - Nissan Auto-Egypt, Gizah,
Egypt.
July 2018 - October 2021
Responsible for
- Handling customer complaints within the bounds of authority.
- Keeping appointments and deadlines
- Securing regular customer relations.
- Communication between the reception area, parts department, workshop and customers.
- Organizing customer reception and flow of work.
- Achieving CSI Targets.
- Opening Workshop orders (WIP) .
- Following up with warranty department in regard to customers'
warranty/goodwill.
- Ensures responsibilities of the Service Reception are carried out according to the official service guidelines.
- Creating repair quotations.
- Repair quotations and sub quotations professional and successful discussion with insurance employees with a clear documentation according to the insurance laws.
- Communicate the repair progress with workshop to provide and maintain projected timeline for repairs with an appropriate delivery date according to manpower, capacity and spare parts availability.
- Follow up with team leaders to inform progress of repairs and ensure that the completed vehicle repairs are done according to the main dealer specifications.
- Review the running repair costs and ensure that the repair is done according to the repair cost.
- Update repair status of vehicles on computer and created work details for billing.
- Meeting monthly target according to the service center business plan.
- Closing repair orders according to the per-agreed repair quotations and subquotations.
- Carrying out final inspection process before final delivery.
Service Advisor - Ghabbour Auto. , Gizah, Egypt.
July 2017 - July 2018
Responsible for
- Handling customer complaints within the bounds of authority.
- Keeping appointments and deadlines
- Securing regular customer relations.
- Communication between the reception area, parts department, workshop and customers.
- Organizing customer reception and flow of work.
- Achieving CSI Targets.
- Opening Workshop orders (WIP) .
- Following up with warranty department in regard to customers'
warranty/goodwill.
- Ensures responsibilities of the Service Reception are carried out according to the official service guidelines.
Bodyshop Team Leader - Aboughaly Motors, Cairo, Egypt
January 2016 - June 2017
Responsible for
- Supervise paint workshop in terms of man power, facility and material.
- Monitor paint tools and materials inventory and report the need for replenishment.
- Communicate with the spare parts department to check for the required spare parts availability, check for N.A parts.
- Repair quotations and sub quotations professional and successful discussion with insurance employees with a clear documentation according to the insurance laws.
- Reviewing and load the repair orders to the workshop team leaders and informing them with the repair time plan and delivery date.
- Communicate the repair progress with advisors to provide and maintain projected timeline for repairs with an appropriate delivery date according to manpower, capacity and spare parts availability.
- Follow up with team leaders to inform progress of repairs and ensure that the completed vehicle repairs are done according to the main dealer specifications.
- Review the running repair costs and ensure that the repair is done according to the repair plan.
- Update repair status of vehicles on computer and created work details for billing.
- Perform safety precautions to prevent hazardous conditions within repair facility
- Increasing technicians and workshop utilization, efficiency and productivity.
- Meeting monthly target according to the service center business plan.
- Creating work in progress WIP, Cost analysis and Workshop KPI sheets on daily basis.
- Closing repair orders according to the pre-agreed repair quotations and subquotations.
- Carrying out final inspection process before final delivery.
Automotive Team Leader - Egyptian Armed Forces (Vehicles Dept.),
Alexandria, Egypt.
April 2013 - October 2015
·
Working as a repair platoon leader with 1st lieutenant rank.
Key Responsibilities
- Maintenance planning.
- Leading maintenance crews.
- Reporting to the HQ.
