Als Ibrahim

Experienced Business Administration professional aiming to leverage comprehensive skills in strategic planning, data analysis, and project management. Seeking a dynamic role where I can contribute to organizational success through innovative problem-solving and efficient process optimization.

Front Counter Team Leader at Copart Auction UAE L.L.C (2024-07 – 2025-10)

• Supervised front counter operations ensuring smooth customer service.
• Led and trained front desk staff to maintain service quality.
• Handled customer inquiries, documentation, and auction transactions.
• Coordinated between departments to ensure timely resolutions.
• Maintained accurate records and management reports.

Escalation Specialist at Namshi.com (2020-01 – 2024-12)

• Resolved complaints from Saudi Arabia Ministry of Commerce & Dubai Consumer Rights.
• Processed cash/manual refunds per policy.
• Supervised logistics operations and delivery delays.
• Coordinated between marketing and finance teams.
• Managed calls and ensured customer satisfaction.

Administrative & Accounting Manager at Sama Beirut Contracting LLC (2019-01 – 2020-12)

• Managed budgeting and financial reporting.
• Supervised admin operations and HR/payroll.
• Negotiated with vendors and suppliers.
• Collaborated with management on strategic plans.

Bachelor's in Business Administration – Bangalore University (2014-01 – 2017-12)

Project in Impact of Event Management – Bangalore University (2017-01 – 2017-12)

Certification in ICDL – Mamoun International Center (2013-01 – 2013-12)