Alshazali Hamed

Network Engineer and NOC Support professional with 4+ years of experience in network troubleshooting, IT operations, incident handling, and technical support. Experienced with Cisco routers and switches, Layer 2/Layer 3 troubleshooting, VLANs, TCP/IP, DHCP, DNS, NAT, WAN/LAN infrastructure, and network monitoring. Hands-on experience with Zabbix, PRTG Network Monitor, Wireshark, ServiceNow, Windows Server, Active Directory, Microsoft Intune, and Microsoft 365.

Experienced in monitoring network connectivity, performing initial troubleshooting, documenting incidents, tracking SLAs, and escalating unresolved issues according to procedures. Strong problem-solving and communication skills with a practical approach to network troubleshooting, incident management, and maintaining service availability.

Technical Support Engineer at Green Floor Real Estate Company (2023 – 2025)

• Provided day-to-day technical and network support, troubleshooting hardware, software, operating system, and LAN connectivity incidents.
• Troubleshot Windows 10/11 desktop, application, peripheral, and network connectivity issues.
• Monitored and troubleshot LAN/WLAN connectivity issues, including access points, cabling, network printers, and endpoint connectivity.
• Administered Active Directory, including user account creation, password resets, security group assignments, and Group Policy configuration.
• Supported Microsoft Intune for endpoint enrollment, compliance, and security policy enforcement.
• Supported Microsoft 365 services, including user mailboxes, OneDrive, Teams, and Outlook troubleshooting.
• Managed incident tickets, tracked SLAs, documented troubleshooting steps and resolutions, and escalated issues when required.
• Maintained technical documentation related to incidents, troubleshooting activities, and resolutions.

Junior Network Engineer at Zain Telecom Company (2021 – 2023)

• Assisted network engineering teams with configuring, staging, and deploying Cisco routers and switches across distributed branch locations.
• Performed Layer 2 and Layer 3 network troubleshooting for connectivity issues, packet loss, and routing problems.
• Used Wireshark to analyze network traffic and identify packet-flow and connectivity issues.
• Monitored WAN/LAN network utilization, bandwidth consumption, and device uptime to support network availability.
• Participated in basic firewall rule implementation and maintenance on Cisco ASA and Fortinet platforms.
• Configured and verified DHCP, DNS, and NAT services across edge devices.
• Maintained network topology diagrams, IP address management (IPAM) records, and hardware inventory documentation.

Bachelor of Science in Information Technology – University of Kordofan (2016 – 2020)