April 2017 - Senior IT Technical Support
Dec 2020 Logon Technology, Nagercoil.
- Maintenance and Troubleshooting of Windows 7/10 and Server 2012/2012 R2 and 2016 Operating System.
- Create user accounts, edit user account information, reset user passwords and removed access to the network utilizing active directory.
- Analyzing & repairing problems of Computers & Printers.
- Providing support to end users on a variety of issues. Identifying, researching, and resolving the technical problems.
- Create and manage email users and add/remove users to email groups.
- TCP/IP networking and hardware maintenance and repair.
- Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems.
- Troubleshooting problems across both Windows and Mac operating system and applications.
Jan 2014 - IT Technical Support Engineer
Dec 2016 Vcertify IT Solutions, Nagercoil.
- Laptop repairing, installation of new parts / replacement.
- Repairing of tabs / mobiles replacement of touch screen & programming included.
- Hardware & software installation troubleshooting as well other useful application as per demand.
- Ample knowledge in Windows 2003\2008R2, 2012R2 and 2016 Server and Linux Server 7.
- Basic Configuration & VLAN setup on Cisco 1900, 2950, 2960 Switches
- Basic Configuration & monitoring of Cisco 2500 and 2600
- Deployment of OS & updates via RIS, SCCM, and MDT.
- Windows Server 2008 Hyper‐V virtualization configuration for servers.
- Installation of CCTV cameras including cable installation & troubleshooting & backup.
Jan 2006 - Senior Engineer - System Admin
Nov 2013 Everonn Education Pvt Ltd. Chennai
- Provided technical advice on all aspects of the installation & use of computer systems & networks.
- Supported development and implementation of new computer projects and new hardware installations.
- Configuration of Domain Name Server, Dynamic Host Configuration Protocol, Active Directory Services, Remote
- Installation Services
- Windows Security Patches and Updates for all clients monthly wise using SCCM 2007.
- Creation of share folder and allocating the rights for users in fileserver.
- System Protection, Application Control, and Malware Control through Sophos Endpoint Protection antivirus system
- NAS ﴾Network Attached Storage﴿ Using Atempo software
- Creating policies to maintain secured network with Fort iGATE ﴾310B﴿
- Windows Security Patches and Updates for all clients monthly wise using SCCM 2007.
- Creation of share folder and allocating the rights for users in fileserver.
- System Protection, Application Control, and Malware Control through Sophos Endpoint Protection antivirus system.
- NAS ﴾Network Attached Storage﴿ Using Atempo software
- Creating policies to maintain secured network with Fort iGATE ﴾310B﴿
- User desktop remote support trouble shooting ﴾Mini Dame ware, Tight ‐VNC﴿
- Managed company VOIP phone system and extension listings.
Oct 2004 - Technical Support Engineer
Dec 2005 HCL Infosystems Lt, Chennai.
- Maintenance and Troubleshooting of Windows 98/XP/2003 Operating System.
- Maintenance and Troubleshooting of DELL PowerEdge 180 Server.
- Administration and Hardware Maintenance of Printers, Scanners and Monitors.
- Preparing Service Call Report on Daily, Weekly and Monthly basis.
- Periodic checking of Leased Line, windows update and Antivirus update.
- Maintaining 98% uptime of the PC’s, Servers and Network Devices.
- Assisted in the timely recovery of data lost due to software crash or hardware failure.
- Maintained the timely back-up of important data and management resources
- Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions.
