Alya Boulekhras

Dedicated and experienced Administrative Officer with a background in accounting and staff management gained from working at Super Gym for 6 years. Proficient in overseeing financial tasks, including budgeting and reporting, while also excelling in hiring, training, and supervising staff members. Skilled in developing and implementing efficient administrative procedures to enhance productivity and customer satisfaction.

Proven track record of implementing systems that improve operations and reduce errors, leading to increased efficiency and cost savings.

• Receive and distributes incoming mail and deals directly with routine queries / drafts responses where appropriate.
• Managed office operations, ensuring a customer-centric approach that boosted customer satisfaction scores by 20%.
• Managed complex data entry and customer service operations, boosting data accuracy by 98%.input in over 12 excel spreadsheets, retrieving and delivering information monthly
• Managed daily financial activities and cash revenue totaling upwards of AED 160,000 per month, ensuring accuracy and compliance.
• Oversaw a team of 15 support staff, improving overall productivity by 30% through effective management and training programs
• Implemented a new contract management system that reduced paperwork by 40% and streamlined vendor relations
• Managed accounting tasks, including budgeting and financial reporting.
• Oversaw hiring processes, conducted interviews, and trained new staff members.
• Supervised and mentored trainers to ensure high-quality fitness programs.
• Developed and implemented administrative procedures to improve efficiency.
• Collaborated with team members to organize events and promotions, increasing customer engagement.
• Maintained accurate records of memberships, payments, and inventory.
• Responsible for accrual of all vacation and sick time for all employees and eligibility for insurance benefit's
• Maintain payroll, operating budgets and prepare yearly forecasts, create purchase order

Bachelor science of management and accounting