Am Shreya

In my current role at Singapore Changi Airport , I've developed strong communication skills, resolving customer complaints and concerns via phone, email, and chat. I've consistently met or exceeded performance metrics, ensuring customer satisfaction and loyalty.

Dedicated customer service professional with hands-on experience in assisting customers, resolving inquiries, and ensuring a positive service experience. Strong communication skills, ability to work under pressure, and a customer-first approach to problem-solving.

Completed a diploma/certification program focused on practical skills