Amina Patel

Epic-certified eHealth professional with over six years of experience designing, building, and optimizing clinical ordering workflows within the Epic EMR environment. Specialized in Epic Orders build;including order sets, preference lists, order panels, and clinical decision support, diet, Dragon dictation, handoff activity, & notes - and complemented by a Master of Science in eHealth and a strong clinical informatics foundation. Skilled at translating complex clinical requirements into validated, safe, and efficient system configurations while collaborating with multidisciplinary stakeholders and interoperable systems across inpatient and ambulatory care.

Epic EMR Applications Analyst – Orders - Mackenzie Health - Richmond Hill, ON, Canada

(2020)

• Partner with clinical leadership to design, build, validate, and test Epic EMR ordering functionality supporting both inpatient and ambulatory care for Mackenzie Health, Cortellucci Vaughan Hospital, and the Long-term care center
• Lead, Configure, testing, and maintain comprehensive Epic Orders components, including Orders, Order Panels, Order Sets, Pathways, Order-Specific Questions (LQL), Frequencies (EFQ), SmartText (ETX), SmartLinks, and SmartLists (ELT)
• Lead, configure and maintain diet related build, testing, and go-live support. Ensuring the build interfaces to the interoperable CBORD system through working closely with the CBORD vendor to maintain interoperability of build and extensive iterative testing for successful undisruptive go-lives
• Lead for the Nuance (Dragon) dictation system. Conducting project management & analyst duties during bi-annual upgrades through scheduling meetings with the vendor and multiple departments within the hospital. Following up with various teams within the Systems Support department to ensure upgrade images are uploaded as per timeline, coordinating with the clinical informatics team to schedule testing sessions, and working with the vendor and Systems Support to overcome issues that might pose an o
• Lead Nuance (Dragon) planned and unplanned downtimes through contacting the vendor, sending out hospital wide downtime notices, notifying Service Desk, reaching out to end-users for downtime support, creating tipsheets, and working with managers within and outside the Clinical informatics department to keep them informed
• Lead inpatient build, testing, and go-lives for Notes activity build. Conduct requirement gathering, testing, and go-live support for all inpatient Note related builds. Investigate and resolve issues related to the Notes activity.
• Lead inpatient Handoff activity build for physicians & nurses
• Conduct workflow analyses alongside physicians and end users to identify optimization opportunities and translate clinical requirements into precise system design.
• Lead multiple rounds of integrated, and user acceptance testing independently and with end-users to validate build accuracy across diverse clinical scenarios.
• Manage build migration across Epic environments (POC → TST → SUP → PRD), ensuring integrity and consistency throughout the build lifecycle.
• Engage cross-functional stakeholders to confirm each build aligns with clinical workflows, medical practice, and organizational policy.
• Deliver responsive go-live support and rapid issue resolution, and participate in departmental on-call rotations providing 24-hour onsite and remote support during upgrades and go-lives.

Information Systems Analyst - Humber River Hospital - Toronto, ON, Canada

(2019 - 2020)

• Elicited requirements through close collaboration with clinical staff and project management teams, then configured, implemented, and updated hospital systems and modules accordingly.
• Analyzed and interpreted HL7 and ADT messages to verify accurate data exchange between systems and proactively identify potential errors.
• Diagnosed and resolved system-to-system, system-to-user, and user-access issues across a broad portfolio of clinical applications.
• Authored comprehensive documentation for supported information systems to standardize processes and ensure organizational adherence.
• Coordinated with multiple vendors through iterative troubleshooting to resolve issues efficiently and accurately, and worked within established project plans to meet delivery deadlines.
• Supported systems including Meditech, Net Delivery, GE Monitors, Welch Allyn, Excelera, Zynx, Artis, RMR, Omnicell, EDM Tracker, Net Safe, and Active Fax.

Master of Science - eHealth (Electronic Health) - McMaster University (2020)

Honours Bachelor of Science - Human Biology & Public Health - University of Toronto (2018)