Amr Ibrahim

Data-Driven Hospitality Contact Centre Sr Manager with 20 years leading centralized reservations, guest contact, and omnichannel support teams across travel, airline, and tech. sectors in MENA.

• Bachelor in Engineering - Faculty of Engineering, Port said University - 2012
• Doctorate in Consumer Behavioral influence and Artificial intelligence, New Brunswick University - 2022
• Masters in Customer Intelligence & Consumer Analytics, New Brunswick University - 2019
• Diploma in Training of Trainers (TOT), Harvard College – 2016
• Diploma in Data Analytics – Harvard Business School - 2019