HR Innovator, Consultant & Trainer
أرسل عرض عمل مباشرة لهذا المرشح
Experienced and hands-on HR Leader specialising in HR Operations, Organisational Development, Talent Management, and Total Rewards. With over 16 years of experience in driving change initiatives and enhancing efficiency and effectiveness within diverse industries. I am adept at designing and managing comprehensive policies and procedures, leading digital transformations, enhancing HR service delivery, and ensuring compliance with local and international regulations.
My strategic approach is to adopt data-driven people management, create learning organisations, enhance corporate agility and resilience, and foster inclusive work environments.
· Organizational Development and Optimization.
· Talent Management and Succession Planning
· Total Rewards Strategy and Execution
· Employee Compensation and Benefits.
· HR Transformation and Change Management.
· HR Process Automation and Service Delivery.
· Performance Management.
· Employee Relations and Conflict Resolution.
· People Analytics and Data-Driven Decision Making
· AI Automation, Oracle, SAP, and System Integration.
· Government Relations and HR Compliance.
· Emiratization Diversity, Equity, and Inclusion (DEI).
The Summit Management Consulting (Consulting & Training), UAE
November 2020 – Present
· Facilitated and led organisations in developing strategic direction through six integrated decisions: defining objectives, competitive strategies, market focus, operational models, required competencies, and corporate DNA.
· Led and assisted in the implementation of Organisational Culture Transformation projects across diverse sectors, specialising in Organisation restructuring, re-strategizing for growth or downsizing, workforce planning, total rewards, talent management, learning and development, digitalisation, and talent acquisition.
· Provided Workforce Planning and Talent Management consulting for Dubai Municipality, leading their transition to agile organisational structures. Implemented data-driven talent management strategies, aligning workforce capabilities with new organisational goals.
· Designed Regional Total Rewards framework for Capital Tap Holding through a comprehensive labour market research, integrating compensation, benefits, salary benchmarking and pay equity analysis for multiple organisations, aligning compensation structures with market trends and regulatory requirements.
· Partnered with Abu Dhabi Center for Sheltering & Humanitarian Care – Ewaa and ALTA Real Estate Development to revamp Performance Management Systems, achieving 100% compliance, alignment with strategic objectives, enhanced accountability, and linking to pay-for-performance schemes that drove organisational justice.
· Conducted psychometric assessment, training needs analysis, and career planning coaching for over 1,000 employees across government and private entities, resulting in a 60% improvement in skill alignment with competency framework and succession planning.
· Led a full Workforce Planning initiative for the Department of Finance in Ajman, including a detailed review of job descriptions, evaluations, and classifications. Identified that 89% of job descriptions were misaligned with actual job functions and objectives, enabling targeted improvements.
· Transformed HR service delivery across multiple local and multinational corporations by implementing advanced HR Process Automation strategies, including Oracle, SAP SuccessFactors, AI-driven tools, and modern HRIS and ATS platforms. These initiatives streamlined operations, reduced paperwork by 75%, enhanced data processing efficiency by 30%, and improved decision-making and compliance through advanced statistical dashboards.
· Designed 50+ training courses, workshops, and team-building activities, delivering 30,000+ training hours to 2,500+ participants over five years in the GCC region. Covered product knowledge, leadership, HR, and soft skills while enabling organisations to evaluate training impact using the Kirkpatrick Model's four levels.
· Conducted HR gap analyses, compliance checks, risk assessments, and SWOT analyses, delivering actionable solutions and mitigation strategies that enhanced compliance, audit, and operational efficiency.
· Led a Global HR Integration Initiative for CTH Group and DRE Group, successfully standardising HR Policies and Procedures across 25+ subsidiaries in various African countries and GCC. Achieved significant improvements in process optimisation, efficiency, employee satisfaction, justice, and equity.
· Developed and implemented comprehensive induction programs that significantly boosted engagement among new hires by 29%.
· Designed and executed talent management and succession planning frameworks, including a comprehensive competency framework to identify critical positions and high-potential employees. Developed talent strategies that enhanced workforce capabilities, retention, and leadership readiness.
Head of Learning and Development
April 2018 – October 2021
· Tailored and rolled out a localised salary scale and total rewards framework, streamlining pay and benefits structures and achieving 95% compliance with organisational policies and donor requirements.
· Conducted periodical salary surveys across multiple countries, benchmarking against local and international standards to ensure competitiveness and equity.
· Established a Comprehensive Talent Management Framework resulting in a 25% increase in leadership readiness and a 15% reduction in talent turnover annually.
· Integrated psychometric testing into the talent management process, improving the quality of internal promotions and succession planning outcomes by 30%.
· Developed and executed comprehensive talent strategies, achieving a 20% improvement in employee engagement scores and significantly lowering attrition rates.
· Directed the launch and expansion of the NRC Learning Academy, delivering targeted training programs that increased competency levels and supported career progression.
· Managed a cross-regional staff rotation program that enhanced collaboration and knowledge exchange, contributing to a 35% improvement in cross-functional project outcomes.
· Spearheaded the adoption of Oracle HR solutions to automate Talent Management processes, enhancing data integrity and operational efficiency achieving +20% management support.
· Enhanced E-Learning Capabilities During COVID-19 and enabling uninterrupted training and development across regions.
· Achieved Excellence in Talent Management, evidenced by marked improvements in operational readiness and staff performance metrics.
MTN (Telecommunication), Syria
Manager: Leadership Talent Management.
July 2014 – March 2018
· Participated in the development and implementation of a unified competency framework across multiple countries, standardising talent management practices and enhancing leadership effectiveness internationally.
· Led the improvement and implementation of a comprehensive leadership talent management framework that streamlined succession planning and talent retention strategies. This initiative resulted in a 20% increase in internal leadership promotions and a reduction in senior-level attrition by 18%.
· Championed the use of psychometric assessments and the effective use of 360-degree feedback assessments to evaluate and enhance leadership capabilities across the organisation. This approach significantly improved the accuracy of identifying high-potential leaders and aligned development programs with strategic business needs.
· Pioneered an automated succession planning process and data gathering that ensured critical leadership roles were never vacant. Improved readiness of next-tier candidates by 30%, effectively minimising disruptions in leadership transitions and maintaining continuity in strategic positions.
· Optimized Leadership Development Initiatives through targeted development programs for identified talent, which boosted leadership competency scores by an average of 25%.
· Implemented personalised career pathing for high-potential leaders, significantly improving engagement and long-term retention rates.
· Played a key role in aligning MTN’s HR practices with global talent standards, ensuring consistency and high standards across all operational regions.
· Directed efforts that led to the organisation achieving Investors In People Accreditation, reflecting a commitment to high standards in people management and development across the company.
Al-Aqeelah Takaful Insurance (Insurance), Syria
Human Resources and Admin Manager
September 2010 – June 2014
Successfully recruited and selected high-quality candidates by developing effective recruitment strategies and selection processes. Implemented training and development programs that have significantly improved employee skills and knowledge, resulting in improved performance and productivity. Effectively managed employee relations, resolved disputes, and implemented policies that promoted a positive and inclusive work environment.
Ensured compliance with all relevant laws and regulations related to human resources, kept accurate employee records, and maintained up-to-date policies and procedures. Streamlined the day-to-day administrative functions of the organisation to improve efficiency, reduce costs, and increase productivity. Developed and implemented strategies and programs to promote diversity, equity, and inclusion within the organisation, fostering a more inclusive and equitable work environment.
Al Rawasi Investment Group (Fin-tech), Syria
January 2009 – August 2010
Developed and implemented recruitment strategies that attracted and retained top talent, including advertising job openings, sourcing candidates, and managing recruitment events. Reviewed resumes and applications and conducted initial phone screens or in-person interviews to assess candidate qualifications and fit. Coordinated background checks, reference checks, and other pre-employment screening activities.
Facilitated the hiring process by working with managers and department heads to identify their recruitment needs and providing guidance and support throughout the interview process. Maintained accurate and up-to-date records of recruitment activities, including candidate information, job postings, and hiring metrics.
