Anju

Detail-oriented Administrator cum Accountant with hands-on experience in managing financial records, processing payments and supporting administrative functions. Proficient in using Zoho software for accounting and financial management tasks, including invoicing, bookkeeping and bank reconciliations. Proven ability to maintain accurate accounting records, assist with tax compliance and contribute to office operations.

Skilled in managing multiple tasks, ensuring timely execution of administrative and financial duties and supporting the firm's overall success.

CUSTOMER RELATIONS EXECUTIVE - JOYALUKKAS JEWELLERY - DUBAI

• Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience for all visitors.
• Assist the sales team by actively engaging with customers, promoting jewellery collections, and helping to close sales.
• Establish and nurture long-term customer relationships through personalized communication, follow-ups, and maintaining a customer loyalty database.
• Maintain comprehensive knowledge of the jewellery products, trends, and collections to confidently assist customers with their selection and purchasing decisions.
• Handle and resolve customer complaints or issues promptly and professionally, ensuring satisfaction and enhancing the store's reputation.
• Gather feedback from customers to improve service delivery, contribute to quality control, and report any insights to management for continuous improvement.
• Assist with the planning and execution of in-store events, promotions, and campaigns to drive sales and increase customer engagement.
• Ensure accurate and timely data entry of customer information, including contact details and preferences, to facilitate personalized service and follow-up activities.

CUSTOMER RELATIONS EXECUTIVE - MALABAR GOLD AND DIAMONDS - DUBAI

(2022-01 - 2023-12)

• Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience for all visitors.
• Assist the sales team by actively engaging with customers, promoting jewellery collections, and helping to close sales.
• Establish and nurture long-term customer relationships through personalized communication, follow-ups, and maintaining a customer loyalty database.
• Maintain comprehensive knowledge of the jewellery products, trends, and collections to confidently assist customers with their selection and purchasing decisions.
• Handle and resolve customer complaints or issues promptly and professionally, ensuring satisfaction and enhancing the store's reputation.
• Gather feedback from customers to improve service delivery, contribute to quality control, and report any insights to management for continuous improvement.
• Assist with the planning and execution of in-store events, promotions, and campaigns to drive sales and increase customer engagement.
• Ensure accurate and timely data entry of customer information, including contact details and preferences, to facilitate personalized service and follow-up activities.

INSURANCE SALES OFFICER - TATA AIA LIFE INSURANCE (HDFC BRANCH BANKING) - KASARAGOD, KERALA

(2019-01 - 2021-12)

• Drive sales of life insurance policies through proactive engagement with customers, identifying their needs, and offering tailored solutions.
• Prospect, approach and convert potential clients into customers by showcasing the benefits of various insurance products and policy options.
• Develop and maintain long-term relationships with clients, ensuring consistent communication and addressing any service or policy-related concerns.
• Stay updated with the latest product offerings, features, and benefits to effectively explain and demonstrate to clients how policies can meet their needs.
• Actively follow up on policy renewals, assisting clients with upgrades or changes to existing plans, ensuring customer satisfaction and retention.
• Analyse local market trends and customer need to identify new sales opportunities and improve business growth in the region.
• Ensure all policy documents, applications, and customer interactions comply with company policies and regulatory standards.
• Meet or exceed sales targets set by the company, regularly reporting sales performance and progress to senior management.

ADMINISTRATOR CUM ACCOUNTANT - CA HAREESH FIRM - KASARAGOD, KERALA

(2018-01 - 2019-12)

• Maintain accurate financial records, including bookkeeping, accounts payable/receivable, and general ledger entries, ensuring compliance with accounting principles and regulations.
• Process invoices, manage payments, and ensure timely collections while maintaining positive relationships with vendors and clients.
• Perform regular bank reconciliations to ensure accuracy in financial statements, identify discrepancies and take corrective actions as necessary.
• Provide general administrative support, including scheduling meetings, handling correspondence and maintaining office documentation, ensuring smooth daily operations.
• Assist in preparing and filing tax returns, ensuring compliance with local tax laws and regulations and supporting audits as required.

BACHELOR OF COMMERCE - Commerce - UNIVERSITY OF KANNUR (2018-01)