IRD Minibar In-Charge - Ciel Pre-Opening Property - Dubai - U.A.E
(2025-09)
- Assist in developing minibar SOPs in line with brand standards.
- Coordinate initial setup of minibar stores and storage areas.
- Participate in supplier selection and product listing.
- Conduct pre-opening inventory planning and par stock setup.
- Prepare daily, weekly, and monthly requisitions based on par levels.
- Coordinate with Purchasing for timely ordering of minibar items.
- Ensure all requisitions are properly documented and approved.
- Monitor expiry dates and ensure FIFO (First In, First Out) is followed.
- Handle guest minibar-related queries or disputes professionally.
Team Leader - Shangri-la, Dubai - Dubai - UAE
(2024-06 - 2025-08)
- Developed strong rapport with returning guests, leading to increased guest loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve guest complaints and promote long-term loyalty.
- Handled guest complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Prepared specialty desserts for guest's special occasions.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Quickly reset and cleaned up tables after guest left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
Order Taker / Team Leader - Anantara Eastern Mangroves - Abu Dhabi, UAE
(2023-04 - 2024-05)
- Greet customers in a friendly and professional manner.
- Served high volumes of guests in fast-paced service environments with exceptional caring manner according to the Anantara and Leading Quality Assurance (LQA) standards.
- Take orders accurately and enter them into the system (Micros).
- Provide customers with accurate information about the menu items.
- Upsell menu items when appropriate.
- Process payments and provide change.
- Assist with customer inquiries and complaints.
- Ensure adherence to health and safety procedures.
Waiter (Internship) - Marriott, Islamabad - Islamabad, Pakistan
(2021-09 - 2023-01)
- Greet customers and hand out menus.
- Take meal and beverage orders from customers and place these orders in the kitchen.
- Make menu recommendations and inform patrons of any specials.
- Deliver meals and beverages to tables when they have been prepared.
- Check that customers are satisfied with their meal.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Prepare the bill for tables when requested.
Customer Service - Errands, Cooperate Social Responsibilities (CSR) - Islamabad, Pakistan
(2019-05 - 2020-01)
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
