Aqsa Gul

I am confident that I can fulfil the expectations and offer much more to the capabilities that your company requires. With a year of experience, I am adept at providing excellent customer services, and collaborating with various teams to provide an excellent service to the customer. I fill in for the team members whenever they need my support. Here are some of my responsibilities:

• I excel at providing customers with excellent services.
• I work along with the manager and also other teams in developing strategies for better customer services.
• I ensure that the team members are motivated and well managed to achieve maximum results and improve performance.
• I strictly adhere to quality control measures.
• I address employee grievances and other related issues.

My proven dedication and passion to lead top-performing teams and optimize customer care will allow me to bring immense success to your company.

Operations Executive

Jeebly L.L.C, Dubai

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Event Volunteer

Star Gems, Dubai

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Event Volunteer

Abu Dhabi National Exhibition Center (ADNEC), Abu Dhabi

• Greeted customers with smile and provided friendly, knowledgeable service.
• Reviewed tickets for authenticity and applicability to particular event.
• Provided information about current and future events at facility.
• Carried out day-to-day duties accurately and efficiently.

Event Volunteer

Sharjah International Film Festival, Sharjah

• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Delivered information and details of interest about facility to visitors.
• Followed posted age restrictions and denied access to attraction for guests under minimum requirements.

Sales Promoter

Nadec, Al Marai, Ajman

• Developed customer service by working closely with sales team for seamless customer experience across all channels.
• Demonstrated sales products as part of in-store marketing efforts.
• Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
• Created and perfected various pitch promotions to attract customers toward products

Bachelor of Business Administration - Birla Institute of Technology, RAK

Science - International Indian School , Ajman