Cratis International Trading LLC, Dubai
IT Support Engineer cum Coordinator
- Coordinating and collaborating with IT staff for scheduling work and maintaining standards and functionality.
- LAN configuration and troubleshooting.
- Installing and configuring POS Software and Cratis ERP Software.
Troubleshooting hardware and software issues.
- Installing, configuring, and troubleshooting printers, PDT, and Thermal printers.
- Providing training, demos, and technical support to clients.
- Assisting Software Developers in resolving technical issues during the software development process.
- Coordinating with the sales team and providing market information.
Diagnosing software, hardware, and network issues for clients and staff.
- Setting up new workstations and providing on-site and remote technical support.
- Tracking and managing work records.
Emirates Dial, Dubai till Oct 2021
Technical Support Engineer
- Installing and configured computer hardware, operating systems, and applications.
- Provided support and maintained procedural documentation and reports.
- Set up new user accounts and profiles and handled password issues.
- Conducted electrical safety checks on computer equipment.
Installed and upgraded antivirus software.
- Organized and maintained personnel records.
- Created regular reports and presentations, including recording sick or maternity leave.
- Assisted the payroll department with relevant employee information (e.g., leaves of absence, sick days, and work schedules).
- Managed office supplies stock, placed orders, and prepared expense reports.
Organized a filing system for important and confidential company documents
